Joined: 18 Dec 2006Posts: 13Location: Kent, England
Orange keeps rejecting my password for e-mail. Not every time, but often enough to be a pest. I was using Outlook Express and have swiched to Thunderbird. If anything, OE was worse for this problem. No hasstles with my ukonline e-mails though and I check them both with the same system on the same computer at the same time!
So far all I can get from Orange is to check my system, which I have done and all appears as it should be. Since it works okay on the ukonline e-mail I can only assume Orange have a problem at their end? Any further ideas though I would be pleased to try.
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Joined: 14 Feb 2007Posts: 5Location: nottinghamshire
I have exactly the same intermittent problem. I e-mailed Orange but they didn't seem to understand that my password worked most of the time and just recommended me to check my password.
Joined: 18 Dec 2006Posts: 13Location: Kent, England
That you have the same problem just emphasises that it is the Orange system that is not working. They gave me similar advice and I went right through my settings. ukonline work fine every time. It is just Orange that rejects the password no matter how many times I confirm it. It will work a couple of times, then next time I check e-mail Orange rejects it.
I had, possibly still have, the same problem. I add possibly because it is intermittent.
Collecting emails worked ok for 4 months until in December 06 my password or username was rejected. I emailed Orange who replied:
Quote:
If you are receiving the error 0x800CCC90 or 0x800CCC92, then it is possible that the account name or password are wrong.
I checked password, username and all the settings even though I knew we had not consciously changed them just in case there had been an accidental change or corruption.
The problem remained, sometimes it picks up mail and sometimes it won't.
I wrote again to Orange by email and they suggested I change my email address!
Quote:
Due to the problems you are having we suggest creating a new mail profile.
This would be a pain as I had recently notified all my business contacts of my new address. I left it and when I am locked out I use webmail to collect emails. Fortunately it has connected more reliably of late so perhaps the bug has fixed itself
The part about the new email profile isn't about getting a new address as such. It's actually a suggestion to remove the account in Outlook Express (this just removes the details not any emails) and recreate it so it's completely new.
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