Updated - 19 January 2009
Orange Broadband Support
Technical support - Broadband Starter and Home Starter (including new wireless router)
090 5050 5151 ****
24 hours a day, 7 days a week
50p per minute
Technical support - second line and Livebox
0844 873 8586 ***
8am - 11pm 7 days a week
5p per minute
Technical support - Mac OSX users
090 5050 0300 ****
24 hours a day, 7 days a week
50p per minute
Technical support - all other packages
0844 873 8586 ***
24 hours a day, 7 days a week
5p per minute
Customer support - Broadband Starter and Home Starter
0844 871 0079 ***
7am - 11pm 7 days a week
5p per minute
Customer support - all other packages
0844 873 8586 ***
7am - 11pm 7 days a week
5p per minute
Service status information line - see how our network is running
0845 330 7124 **
24 hours a day, 7 days a week
Local rates apply
Livebox and Second Line installation service
0845 355 5531 **
9am - 5pm, Monday to Friday
Local rates apply
Orange Dial-up Any Time and Pay As You Go support
Service Status Information Line see how our dial-up network is running
0845 330 7124 **
24 hours a day, 7 days a week
Local rates apply
Customer Support for billing & all general non-technical queries
0844 412 2202 ***
8am - 10pm 7 days a week
5p per minute
Technical Support for PC Users for in-depth email and connection issues
09062 517 517 ****
24 hours a day, 7 days a week
50p per minute
Technical Support for Mac Users for in-depth email and connection issues
0906 723 4000 ****
24 hours a day, 7 days a week
50p per minute
IMPORTANT: Notes on Call Charges
** Calls to 0845 numbers are charged at local rates from a BT landline (3p/min daytime, 1p/min evenings & weekends). Charges from other networks may vary. Calls may be monitored.
*** Calls to this 0844 number cost 5 pence a minute from a BT land line, Orange Home Phone or your second phone line (if you have one). Calls from mobiles and some other networks may cost more. Calls may be recorded for quality assurance purposes.
**** Calls are charged at 50p per minute from BT land lines; calls from mobiles and some other networks may cost more. Calls may be recorded and will last a maximum of 60 minutes.
Orange Email Address
Orange On-line Contact Form (opens in a new window)
Orange Postal Address
Note: Orange, on its website, says that it prefers if customers contact them by phone or their on-line contact form. However, if you would like to contact them by post, they aim to reply within 5 working days:
Orange Customer Care
Orange UK Plc
PO Box 486
Rotherham
S63 5ZX
These details were last updated on 19 January 2009
