Hi Everyone, well ive been watching this site for a couple of weeks or so now
and decided to give you a bit of info relating to my "Orange" experiences.
Recently i got the standard email telling me "GOOD NEWS" !! ...
your broadband connection is being increased up to 8meg blah blah blah....
On the 15th Jan i had to "sit tight" as it would only take a few hours and they would advise me once it was complete.
Night of 15th my connection from a 2meg BT connection was changed to an 8meg LLU.
download speed reduced from around 250 kbps to 10 kbps !!
some speed increase you did there Orange !!
After this date my connection would drop at least 3 times every minute meaning i was unable to
check email, browse websites without constantly refreshing the screen and unable to download anything due to constant disconnections.
According to Orange there was no problem .... hahaha ... do these people live in the real world?
I telephoned them on a nightly basis at great expense to ME,
i was promised 3 line tests the first one apparently was not done.(no suprise there) the second gave an error (which i assume they ignored)and the third i am still to find out.
I took daily speed measurements at various sites to check my connection speed
and in most instances this was around 200kbps down (when it actually was able to connect of course), on a number of occasions it was around 36 !! is that slower than DIAL UP?
i think so......
They ignored this info and put it down to equipment problems in the exchange They are aware of LLU problems and at least 2 staff admitted to me that it was a problem and they were working on it. One staff member even admitted it was C**P !!!
In the meantime i had to pay them for something that didnt work.....yer right !!
After almost 3 weeks of constantly being promised call-backs and not getting them to eventually be told everything was fine, i decided to cancel my "so called" contract with them.
Apparently when i telephoned them to complain i was paying £27:99 a month and new customers could get it for £19.99 THEY CHANGED MY PACKAGE ....SENT ME A LIVEBOX WHICH WAS ACTUALLY NEVER TAKEN OUT OF THE BOX IT CAME IN because they gave me false info regarding ethernet connections on this box ( i use 3 wired connections ) Livebox only provides 2 and i was told it provided 4, this apparently meant i had a new contract although id been with Wanadoo and previously Freeserve for years. When i cancelled i was told i had to pay over £150 for the privelage.
How many people would pay for something they werent receiving? .... answer ....NONE!
Their T and C clearly states if they cannot provide a service then the contract is null and void.
If Orange decide to pursue me for this money then i will see them in court, this as far as i am concerned will be a perfect oportunity to enable a LOT of other mugs (woops customers) to find out exactly what Orange are doing to them.
I even asked Orange to put me back on IPStream and was told "IF" they could do it it would take at least 10 working days....
strange that isnt it .... half a day to take you off it (when i didnt even ask for it in the first place) and at least 10 days to put me back on it !!!
I think not Orange.
Their "BIG BROTHER" approach leaves a LOT to be desired and i suggest anyone who is having the same problems as i have had gets out now and goes to someone who CAN provide a service ....
dont stay with a company who are obviously unable to solve these problems, Dont spend any more time phoning their Technical Support who basically can only read one sentence from their brief...namely " we will organise a line test" how many line tests do you have to do before you come to the conclusion there actually is no connection and /or the speed of the connection is abysmal?
Hopefully i will be up and running in the next few weeks with someone who can actually give me internet access.
After all... i have NO objections paying for something that works but i DO object to paying for something that Orange themselves have admitted on a number of occasions does not work and they were unable to get working as far as my connection is concerned.
Good Luck guys (and Gals) I think your all gonna need LOTS of it if you continue with Orange.
for me ... the futures bright . the futures got rid of Orange
I think all you guys must be MAD putting up with such a shoddy amateur outfit.
It is blatently obvious that they have not got a clue how to solve all these problems.... or perhaps they are just waiting for everyone to cancel their so called "contracts" so they can make a killing on the money they charge to get away from a service which obviously does NOT work.
I am in the same situation as you raybo, i have been with this cowboy outfit for years and i've finally had enough.
I really cannot be without an internet connection for 2 to 3 weeks while i cancel and probably go to Sky BB, thats the reason i have put up with this for so long. That was until i phoned Orange c/s about an hour ago with regard to the pathetic service they do not supply.....all for £27.99 p/m
i am not exagerating when i say i could not understand a single word he was saying to me, i told him to stop speaking, when he did i told him i could not understand what he was saying, his reply was "well ring back and speak to someone else then !"
They have backed me into a corner 1 time too many.
I dont want a MAC code i just want to cancel.
Does anyone know if i will be cut off straight away ?
and how will i know when my line will be free from these mugs ?
Any info would be much appreciated.
I dont want a MAC code i just want to cancel.
Does anyone know if i will be cut off straight away ?
and how will i know when my line will be free from these mugs ?
I believe for ADSLMax it takes upto 10 days once Orange place the Cease request with BT. If you are on LLU then it may be the same but I'm not sure. I am sure if it differs someone will flag it up. If your lucky your looking at another 10 days for a reactivation, so about 3 weeks in total.
There is a site, cant recall it at present, that does indicate when you enter your telephone number the status of your line in terms of ADSL (if you hunt around the various subjects and threads on this site you will find it)
I sympathise with you "alanred" their so called "Customer care" is basically a waste of time, always very nice to you on the phone and sympathetic, but unfortunately this does NOT solve the connection problems. It is about time Orange recognised this fact, provided a freephone number for all the disgruntled customers (can you imagine how many calls they would get then !! ?) and give some priority to the thousands of customers who are paying for something that does not work. It took them a week to remove my Tag from the line to enable me to go elsewhere, If your already a Sky customer you should find it will take about 10 days to activate your service, however if your not a Sky customer you cannot get broadband activated until your Sky subscription is activated, i believe this takes another 10 days or so and you gotta have the router etc before you can do anything of course.
Ive been offline now for quite a few weeks thanks to Orange so i guess another 2 weeks wont make a lot of difference, i just wish Orange had spent the time to sort out my connection before i had to go down the route of cancelling, they lost interest in helping me and didnt even call me back after numerous promises to do so. How many people in this world would expect to pay for something that does not work?
I totally sympathise with anyone who has to go offline ( ive been offline since the beginning of January), earlier than that if you count the Orange FIASCO they called a connection, but im sure it will all be worthwhile to get a descent connection...
Dont forget guys there are always Libraries and internet cafes if you need a connection....and if you have a nice friend perhaps they will provide you with a wireless connection or use of their PC...
Dont give up...
Its about time ISPA got to grips with these problems and got people like Orange to actually do something about all these problems instead of just doing nothing....
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