I have read with interest the comments on this section especially Ianford. It appears to be an exact replica of what has happened to me. I thought I was the only person in the world to be experiencing these problems and I am so relieved that other people are going through the same hell that I have been through in the past two weeks. I cant possibly list down how many times I have phoned technical services and had no help at all. It started since they upgraded me, which I didnt want. Since then I have been losing my connection, not being able to connect, no dial tone, then after 5.00ish cant connect at all. They asked me to switch filters, then said they would check the line and to call back in 24 hours. I did this for about five days, then i had enough I checked the BT line and it was fine, so phoned tech service again, they said it doesnt necessarily have to be BT it could be a problem their end and they are still checking it. How long does it take? I got really p****d off and phoned to cancel, but they put me through to someone and asked why i wanted to cancel . I gave them my honest opinion in no uncertain terms and said that I definitely wasnt happy. He said they apologised and would get someone to phone me back between 8 and 11. No call until 1.00. Luckily I was in. They said they would send me some new filters, filters arrived Monday, fitted, still problems. I left it for a few days in the hope that the line would be checked and everything would be rectified. Nope. E-mailed Orange and told the problems. They said there was no note of my line being checked. So phoned Tech Sevice yesterday, and she said the line check had been cancelled, because I didnt call back, I phoned every day, and also they had tried to contact me, when? I have been in most of the days, so therefore the line check had been cancelled. WHAT!! You mean I have been waiting for them to check the line and all the while it had been cancelled. She would have to put in a report for another check. By this time I was ready for my keep calm pills. In the end though she was quite helpful for a change and asked me if I had been through all the troubleshooting problems. No I hadnt. I was on the phone for 1 hour and we swapped filters, we disconnected modem, swapped USB ports, changed connections on Broadband so you dial up manually and then it connected. She went away happy, I didnt, because 15 minutes later, I was off again, with more problems. One of the problems is it says it is connected by Speedtouch USB, then says web pages available offline and you have to dial, when you dial, it comes up with error. I think if is worse now than it was, and I cant get it back to the original setting I was on. I am thinking of changing to Sky any ideas what this ISP is like? Or any advise as to what to do. I have had enough!!! It is fine now, and it lulls me into a false sense of security, but by 5.00 I will be tearing my hair out again, if I have any left. HELP!!!!
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