On the 24/1 I was unable to connect to the internet and received an error code 0721.
I contacted Orange technical helpline who ran me through a number of diagnostic tests and ultimately asked me to reinstall their software.
I only use my computer for internet access and the disk drive was not working. As a result, I was unable to re-install the software and was advised that they could not help me until this was fixed.
In light of these comments, and in the belief that my computer was probably causing the access problems, I purchased a new computer.
On setting up my new computer I encountered the same problem and error code and again contacted the technical helpdesk to advise.
In one of my calls the technical advisor stated that my connection speed had been upgraded from 2meg to 8 meg. This was made as a general comment and was not attributed to the access problems I had.
I have phoned almost every day since this problem has occurred to get updates. Obviously I asked for call backs but they insisted they "couldn't do this"
Last night I called again and they stated that they had identified a problem with my line and I should call back in 5 DAYS for an update.
I found this site and read of previous problems members had encountered and took the advice that I should contact ISPA. Sadly, they have just got back to and stated that I have had to exhaust Oranges complaints procedure first.
Words cannot express how utterly dismayed and stressed I am with the amount of time I've had to spend pursuing this with no visible results.
Any tips on resolving this quickly would be much appreciated.
Hi there. Where are you? I'm in Glasgow and I have had similar problems (error 0721) - also starting on the 24th January.
After days of speaking to "technical support" and being told that all would be well in 24 hours, I spoke to "customer care" (a.k.a. the cancellations team"). They said that the line had been upgraded to LLU on the 24th January and that all I needed was a Livebox & I would get 8MB speed. So I agreed that they should send a Livebox. It arrrived very quickly, but I regret to say that there are still technivcal problems on the line. The TS people says that it could be 4 or 5 weeks till this is fixed. I'm on the point (again) of moving to another supplier, but also find the potential delays in that hard to stomach. If Orange can fix this tomorrow I'll probably stay with them. I don't hold out much hope.
The abysmal advice given by Orange is IMHO almost criminal. If you have a modem/router that supports up to 8mbps connection, then that should be sufficient, you don't necessarily require a 'livebox'. Surely they should be asking this question first, but no doubt they seem more interested in selling this line of equibment.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
