Joined: 16 Jan 2007Posts: 15Location: Langley, Berkshire
cs638 wrote:
Just sent an email to the two addresses mentioned above. Can anyone confirm that action has actually been taken after sending one of these emails?[/i]
YES! I wrote a complaint email from work last Monday, had a reply from a PA to one of the chief Execs within an hour and a telephone call from someone on the escalation unit within 48 hours who put me in touch with someone on the technical support escalation team, who later confirmed that he had received my ISPA complaint so deff do that as well.
They rang on Wednsday night and after diagnostics told me that there deff was a fault on the line (no kidding!) an engineer was required (no shock there either) and that I should have my connection back within 5 working days. I got my connection back last Friday evening.
It's slow, no faster than prior to the supposed upgrade BUT it's stable and not dropping. I'm just monitoring how it behaves over a few days before I stop talking to the escalation team.
I'm VERY lucky. I was only out for 2 weeks and 2 days, not as long as some of the rest of you. The cynic in my wonders if working for a high profile company and sending a complaint email from work helped... Who knows. I'm very glad I found this forum though.
Just sent an email to the two addresses mentioned above. Can anyone confirm that action has actually been taken after sending one of these emails?[/i]
YES! I wrote a complaint email from work last Monday, had a reply from a PA to one of the chief Execs within an hour and a telephone call from someone on the escalation unit within 48 hours who put me in touch with someone on the technical support escalation team, who later confirmed that he had received my ISPA complaint so deff do that as well.
They rang on Wednsday night and after diagnostics told me that there deff was a fault on the line (no kidding!) an engineer was required (no shock there either) and that I should have my connection back within 5 working days. I got my connection back last Friday evening.
It's slow, no faster than prior to the supposed upgrade BUT it's stable and not dropping. I'm just monitoring how it behaves over a few days before I stop talking to the escalation team.
I'm VERY lucky. I was only out for 2 weeks and 2 days, not as long as some of the rest of you. The cynic in my wonders if working for a high profile company and sending a complaint email from work helped... Who knows. I'm very glad I found this forum though.
Just received a call from someone at Orange. From the message they've left on my phone I've seemingly had my line speed capped, which they say should solve my connection problems. As I'm still in work just not, I've no way of knowing what speed they've capped my connection at. I'm presuming it's not going to be lower than the last stable connection I had, which was 1mbps.
After initially thinking that my connection was now stable, I started to notice the same connection problems as before, plus on top of that I've now got a download speed over around half a mbps.
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