I spent several hours last night diagnosing my mother's broadband which Orange had broken.
After several tests and futile calls to India, I discovered that the failure was probably simply due to an invalid username and/or password.
After a brief conversation with another chap in India we discovered that as part of the upgrade my motehrs broadband access account name had been changed.
it had moved from
????.wanadoo.co.uk@fs
to
????.wanadoo.co.uk@bb4.freeserve.co.uk
Simply making this change in her router brought the service back up, though why Orange couldn't tell her this last week when she first phoned through I don't know.
Looks like Orange need to update the available scripts on their service desk and perhaps tell people in advance that their broadband account name will change!
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
I don't know why they do this. But it is common - problems connecting try this: remove @fs from user name and replace with @bb2.freeserve.co.uk
The FS gateway is a `virtual gateway` just putting you on the `actual gateway` which has the least traffic on it at a particular time.
The actual gateways being:
BB,BB1,BB2,BB3,BB4
Try all of these as above.
Why it should still happen when there is no Freeserve who knows.
Those domains are more backups, normally they're never used unless there is a problem that needs them to be. Usually, unless it's LLU, if the changes are part of standard maintenence work then the system doesn't often report this through.
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