well he originally said to leave the computer connected but dont use it for 24 hrs, I had a mild rant and strangely they are now going to linetest and I can use my computers weird eh?
If you're using a speedtouch modem then the pc needs to be on to keep it powered so they can take readings from the line. For the livebox or another router then it's irrelevant what the PC is doing as long as the livebox is on.
when Orange say they are going to do a" line test" what do you think they are actually going to do?
use test equipment to measure readings from your line?
line check is just a check with your phone provider that you actually have a line and have not been disconnected or reported a fault already
intrusive line test means the number gets rung
we have a daily line fail rate of 1in600 in our own industry and a good ninty percent will reinstate within 1 hour with no further action
the remainder are almost always as a result of other parties working on the exchange etc or line damage
bb customers have to report their faults to the isp
isp have to report the fault to openreach.Check with Orange again and ask for the openreach unique reference number - should be a load of random letters if they give you a long run of numbers that is just your Orange ref.
if they dont give you either make a complaint through this site to the trade ass.
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weird eh?
