Windows Vista: The Official Magazine launches today, published by the people who brought you .net and PC Plus. A regular column will investigate reader's purchase and aftercare problems with computer hardware, software and Internet services.
If you've been tearing your hair out over an ISP that can't seem to connect you, had poor service from a high street retailer, difficulties with a web host or can't get a hardware manufacturer to honour their warranty, we can help you sort it out.
We don't just want to hear about the bad things though; tell us your stories about great customer service too.
As the magazine has only just launched, we really need your emails to get the ball rolling.
If you have a problem you need investigating, or would like to heap some praise on a company that provided you with great service, write to me, Karl Hodge at:
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