Hi all, I've been with freeserve/wanadoo and now Orange for years with no problems. In november last year went onto the max package and was upgraded to 4meg ( from 2meg ) and have had nothing but problems .
Almost every day i drop the connection, sometimes 5-6 times. only for about 30 seconds and then it comes back again.
Been calling tech support or customer support for the last month or so and tried everything. 4 line tests, plugging into main socket etc etc.. . Support has been as much use as a chocolate teapot.
After finding this site and reading lots of posts and peoples stats i'm wondering if my noise margin is to low . I've read on here that anything less than 6db is liable to have disconnecting problems, i think i read somewhere else that lower than 10db is not good.
I'm not really clued up on all this and my stats are below.
ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Fast
Noise margin (dB) : 6.0
Attenuation (dB) : 40.0
Attainable download rate (kbps) : 5120
ADSL status : Connected [0]
Yes the Downstream Noise Margin is right on the wire. I have seen better Noise Margin figures with the attenuation that showing. What would be useful is if you could post the upstream stats aswell as it can give a bigger picture and help in seeing whats going on. To get these open browser and type in 192.168.1.1/testinfo.html Copy the stats from where it says ADSL_VERSION. One thing you should try if possible is to go to your master socket and if it has a plate held on with two screws on the lower half remove the screws and plate. This should completely isolate any extension wiring and any devices plugged into these. Then plug your router directly into the test socket which will be visible when you move the plate mentioned above. As only the router will be plugged into the line you do not need to use a filter for this test. This should isolate any potential problems with filters, etc. Re-run the line stats and post back here.
Noise margin above 6 is usually fine although for yours if it fluctuates a bit then it could drop low enough to cause disconnection.
If you've got the right socket have you tried the test socket to see if that makes a difference? If the faceplate has a split then usually you can unscrew the lower half to try the test socket behind it.
Did you do this test with the livebox connected directly into the test socket and with no filter fitted. If you did then you have pretty much isolated any other equipment at your end that may be interfering. The Noise Margins and Attenuation figures before and after also seem to bear this out. I still think your Noise Margin is low. I am actually surprised with all the disconnections that you have been experiencing that you have not resynced to a lower and more stable speed. Can you do a speed test at www.speedtester.BT.com and post results back here. Bear in mind that this tester can take a while to get past the first screen so be patient.
yes i did do the test with the livebox connected directly into the test socket and with no filter fitted. Tried speedtester and all i get when i click on go is Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@speedtester2.nat.BT.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
After plugging straight into test socket and going to thinking broadband the speed reads 1.2meg download. If i plug back into office socket and do the same i get 3.7meg download!! Very Odd.
Im suprised no one noticed that whilst the OPs noise margin is still low the speed has shot up to 7 meg when plugged in the master socket. Ive copied some of their stats below.
After
ADSL_NOISE_MARGIN=5.7
ADSL_ATTENUATION=40.0
ADSL_ATTAINABLE=7680
ADSL_DOWNSTREAM=7648
So from 4.8 meg all the way up to 7.6 meg just by pluigging in at the maaster socket. At least shows there is some utidy wiring in the house as a starting issue. Good look with sorting out your connection.
You only need to have wires 2 & 5 connected to the master socket and all extensions. When I unclipped my wires i got quite a speed boost and a better noise margin. My stats;
Im suprised no one noticed that whilst the OPs noise margin is still low the speed has shot up to 7 meg when plugged in the master socket. Ive copied some of their stats below.
After
ADSL_NOISE_MARGIN=5.7
ADSL_ATTENUATION=40.0
ADSL_ATTAINABLE=7680
ADSL_DOWNSTREAM=7648
So from 4.8 meg all the way up to 7.6 meg just by pluigging in at the maaster socket. At least shows there is some utidy wiring in the house as a starting issue. Good look with sorting out your connection.
I noticed the higher speed snow but when i run a speedtest on the master socket i'm only getting readings of around 1.2mb. but on the office socket readings of 3.7mb. i've done the speedtests at different times and different days but still the same result.
Maybe i'll try what glenhill suggests, thing is i've 5 phone sockets in my house ( all been in since house was built ) so a problem could be in a number of places.
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