Im a long term Freeserve > Wanadoo > Orange customer dating back many years and recently ive been suffering the issues of the Orange takeover... nasty slow speeds.
There was some line congestion in december on my local exchange which has been said to be fixed however im still suffering heavy slow speeds even though the exchange is listed as in the "green"
im connected via a wired ethernet network PC's > Linksys router > Zoom x3 ADSL modem > phone line. (Theres never been any speed issues before so the wires arent the issue and ive done some line tests).
i usually get a half decent 250 - 400 kbs on my 2mb connection but lately im suffering 50 - 90kbs or less (in some cases only bytes!)
ADSL Line State: SHOWTIME
ADSL Modulation: G.dmt
ADSL Annex Mode: ANNEX_A
SNR Margin 8.4 down 29.0 up (dB)
Line Attenuation 33.9 down 25.0 up (dB)
Errored Seconds 627 down up 102
Loss of Signal 1
Loss of Frame 0
CRC Errors 147 down 91 up
Data Rate 2272 down 288 up kbps
Latency FAST
any help would be much appreciated... speed tests show 1,5mb average download speeds but in reality, downloading files via browsers (tried many) are in the slow range (tried 3 pcs as well in the network). All showing the same.
im connected via a wired ethernet network PC's > Linksys router > Zoom x3 ADSL modem > phone line. (Theres never been any speed issues before so the wires arent the issue and ive done some line tests).
Although you've not had any speed issues before and probably not changed the wiring setup you can't just assume that the wiring isn't the problem. It's unlikely but there's always the chance something somewhere has corroded and interfering with the signal.
Quote:
i usually get a half decent 250 - 400 kbs on my 2mb connection but lately im suffering 50 - 90kbs or less (in some cases only bytes!)
Is that kbps or kBps? A 2 meg should be able to do about 240kBps maximum where as 400kbps is roughly 50kBps, pretty slow for a 2 meg line.
Quote:
SNR Margin 8.4 down 29.0 up (dB)
Line Attenuation 33.9 down 25.0 up (dB)
Errored Seconds 627 down up 102
CRC Errors 147 down 91 up
Data Rate 2272 down 288 up kbps
Latency FAST
any help would be much appreciated... speed tests show 1,5mb average download speeds but in reality, downloading files via browsers (tried many) are in the slow range (tried 3 pcs as well in the network). All showing the same.
The stats show you're either on 2 meg LLU or 2 meg fixed IPStream, the latter being more likely. Have you tried running the speedtests during off-peak times, late at night or early morning?
The speedtests showing 1.5mb show the connection is capable of the speed, looks like it's possibly contention or just poor choice of servers causing the slow speed.
Although you've not had any speed issues before and probably not changed the wiring setup you can't just assume that the wiring isn't the problem. It's unlikely but there's always the chance something somewhere has corroded and interfering with the signal.
Thats definatly a possibility, ive tried changing ethernet wires to the hub, and changing wires between the modem and the telephone line, also changed filters to see if that makes a difference and none have shown.
Quote:
Is that kbps or kBps? A 2 meg should be able to do about 240kBps maximum where as 400kbps is roughly 50kBps, pretty slow for a 2 meg line.
well it used to receive data in the range of the 200's so im guessing kBps though these days 60 - 80 are about the average
Quote:
The stats show you're either on 2 meg LLU or 2 meg fixed IPStream, the latter being more likely. Have you tried running the speedtests during off-peak times, late at night or early morning?
The speedtests showing 1.5mb show the connection is capable of the speed, looks like it's possibly contention or just poor choice of servers causing the slow speed.
The speed tests come back different all the time, sometimes with speeds ranging from 300k - 1.8mb (depending on time of day)
however the number of times its over 1.5mb is extremly rare.
Thanks for helping, hopefully we can find some kind of solution
I'm having the same problem. All used to be fine, but in the last several weeks my 2mb connection has slowed down to nearly a standstill. I've done one of the online speed tests and it says my download speed is worse than a 56k modem!
>> Speed Down 44.19 Kbps
Have you had any luck with resolving your slow connection??
I connect direct to my livebox using an ethernet cable. I haven't changed anything in my setup at all, so I'm guessing it must be something to do with the phone line or at the Orange end. Any ideas from anyone would be much appreciated.
I've tried e-mailing Orange help and they just send me random links to articles on their help site that are nothing to do with my problem.
OK, listen up people with Orange problems with speed, I spoke to yet another technical support person from oranges very limited artillery and their responce to my slow speed...
They claimed that the issue was MY fault, reason: because I installed Internet Explorer 7 which apparently Orange doesnt support, and in spite of the security issues the browser fixes and in spite of the fact I actually NEED that browser to do my website development work they told me to remove it and they expected all of my problems to go away (even though i tried a different machine on the net which uses IE6 ironically...), Since Orange took over Wanadoo and Freeserve they have turned what used to be a first rate ISP into the AOHell of the BT exchanges, I urge ALL Orange customers to move to a provider (even if you CURRENTLY do not receive any issues) to a company which will not treat you like an idiot who doesnt understand any of this "technical stuff" and will keep putting you on hold to read you case notes which apparently arent kept up to date properly. I know this is a bit of a rant but the second Orange put the blame on me, who i might not be a Cisco engineer but ive been in the industry long enough to know when an ISP is bullshitting me, its time to move and get the hell out of there.
People of the UK, change providers before you end up suffering an eternal torment of ignorant helpdesk staff and poor quality service. Purely out of morbid curiosity im awaiting the results of tests from BT engineers who are going through Orange to try and resolve the problem (HA!) and unless Orange have resolved the issue which has gone on for over a month (BT says nothing wrong with the line, my equipment is NOT faulty, therefore it HAS to be the ISP) i will (for the first time in my life) be requesting my MAC codes. I've been with Orange since they were Freeserve and this is how they treat me... Mabie my money would be better suited with another company... Zen / Demon anyone?
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
I agree i was also with them since freeserve and was sick of blaming my equipment and reading the same scripts i migrated last august not had a problem since but going from the forums everywhere i got out in time.
_________________ ex Freeserve/Wanadoo/Orange Blog
Well i usually get at least half a MB of spees( my line is supposed to be 4mb) but today its not even reaching dial up speed. Orange found a problem on the line a week ago and have asked me every single day to ring back in 24 hours as the problem hasnt been sorted.
I got a reply from Orange about my problem and they claim its a fault on my line and are getting BT to come around and conduct some line tests, though they dont know when... I should send Orange a bill for my time expenses because of all the time ive had to waste trying to get the problem fixed... I wouldnt be supprised if BT told me there was nothing wrong with my line and Orange were just trying to pass me off.
I've read various accounts from people at how bad the customer support phone help is, but I am now experiencing it first hand. They have no clue, absolutely none.
I cannot believe a company of this size can get away with just fobbing people off, and telling you to phone back each time. They say they can't do the next step until something else has been tried, please phone back. The person I spoke to changed his story several times. I can picture them with a big list in front of them entitled, "Delaying Tactics: How to fob off the customer".
They are also verging on outright rude, I guess because they have customer after customer giving them grief for being so rubbish.
Sorry rant over.
I'm assuming the problem is with the ISP or the phone line itself.
Does anyone know of any tests/tricks I can perform to try and identify where the problem may lie?
Orange have told me that i have a fault on my line adn the engineers are working on it. They have however been working on it for 2 weeks now and keep asking me to ring back each day which i refuse to do. The indians in the call centres have no clue about broadband what so ever. I have told Orange that if my internet is not fixed by Monday i will leave and i am 90% sure it won't be fixed.
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