I have used different browsers, un-installed firewalls, used different PC’s all with the same problem. Contacted Orange tech via email and their concern for customer knowledge is poor. When I tell them I’ve un-installed my firewall but that made no difference their reply is “We think it’s your firewall” Several email exchanges have left me wondering how technically minded the tech team is! I regard myself as computer literate and have even just built my own high spec system, but they treat me as computer illiterate. The problem is with some Orange servers and it’s good to know, now that I’ve found this site, that I’m not alone in my conclusions.
I think it's more to do with what information they themselves have access to, if the internal system is showing no problems with email then it's often easier to blame your setup, software, etc than to say there's a possible problem but to be able to give no details of whats happening especially when there's no reported problems being investigated anyway.
Quote:
Could this be why Wanadoo had to close newsgroups before Orange took over?
I believe that's unrelated really. Newsgroups are an easy target for cost saving measures. They take up servers, use a lot of bandwidth and storage, are used by relatively few so are probably considered more expensive to run than the reduction in revenue due to the number of customers who would leave when they removed it.
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Another problem with my Orange email address comes from a friend of mine who sends me JPG’s with mails (he uses Pegasus mail browser). When I view them in my OE I can see the picture but there is no text. When I try message properties and message source the text is there, so why does it not show in the message body? Now my friend sends via my Yahoo address which is downloaded via pop3 to my same browser and the mail is complete. This is a problem that seems to have occurred around the same time.
Try getting your friend to send the same email to both addresses at once and see what happens when they come through. The only alteration that should be made to email is the subject being tagged as spam really. You could also view the source of both emails to see if they're different that way, even better if you could get a copy of the source of the original from your friend to compare as well. That way you can find out what's going on with it.
Joined: 06 Jan 2007Posts: 7Location: Swindon Wiltshire
Elhana said; Try getting your friend to send the same email to both addresses at once and see what happens when they come through.
Did that a few days back and it came through as expected, Orangehome no text, Yahoo mail perfect. Compared message source headers and nothing seems amiss there, it was flaged "Not Spam" in the orangehome email.
i'm having the same problem too..Also seems to be since the upgrade. I've also noticed when I try to retrieve my emails via my mobile, that the password sometimes gets rejected there too. Also when you try to log into to get email via the Orange website, when you put in the password a popup with "type error-null value" comes up first. It then logs in ok though.
There is definitely a problem their end as we've established, but how do you get through to someone who knows how to fix it? I tried Three times to get through to technical support on the phone, and when I selected the options listed on the pre-recorded messages kept getting put through to customer support. They then kept telling m,e after attempting to give advice, that I needed technical support!!! Even the direct number that they gave me went back to customer support...Useless!
I have had the same problem - started mid December. Have used different email clients form different PCs on different networks. It is an Orange problem and they are doing nothing about it. Their support can't get beyond are you using Outlook Express. Need to think about escalating this through the Computing press, Sunday papers etc.
The support is rubbish and I wish I'd never moved from Zen.
now, i'm not having a problem accessing my Orange email, other than an infrequent password problem affecting it mostly after i have just turned on the PC.
Try telnetting in to the pop server, and posting the results here... (Like all things microsoft, you'll probably have to manually install a telnet Command line client)
for example, i do this:
Code:
debian:~# telnet
telnet> open
(to) pop.orangehome.co.uk
Trying 193.252.22.136...
debian:~# telnet
telnet> open
(to) pop.orangehome.co.uk 110
Trying 193.252.22.137...
Connected to pop.orangehome.co.uk.
Escape character is '^]'.
+OK connected to pop3 on 3212
user narkedoff.orangehome.co.uk
+OK name is a valid mailbox
pass ABC123
+OK user exist with that password
list
+OK scan listing follows
[Snipped email list]
161 9834
162 5849
163 7199
164 8138
165 14148
166 7120
.
retr 166
+OK Message follows
Return-Path: <XXXXXX@hotmail.com>
Received: from [snipped by me]
If you ge errors connecting using that method, at least it might give us some insight as to WHY it isnt connecting in the form of an error code ?
Joined: 18 Dec 2006Posts: 13Location: Kent, England
I have the same problem It keeps asking for my password and often rejects it. Keep trying and eventually it works. I was using Outlook Express and have switched to Thunderbird. But same reult.
Joined: 06 Jan 2007Posts: 7Location: Swindon Wiltshire
Since my last message I have contacted Orange again to see how the problem sorting is coming along. They have now sugested the following to me and I have changed my settings to one of these. At the time of writing this my Orange mail seems to be coming and going OK from these servers.
I'd recommend that you try changing your email servers to one of the
alternative sets of servers we use. Try pop.wanadoo.co.uk and
smtp.wanadoo.co.uk or pop.freeserve.com and smtp.freeserve.com, there
are still intermittent errors but we're fairly certain they're confined
to the orangehome servers.
I wish that I'd read your emails before I joined Orange in December. I've had this problem through both Outlook Express and Outlook. It seemed to coincide with Windows Update installing Internet Explorer 7 as they listed similar issues with IE7 when accessing Hotmail (my wife's account) so I rolled back all the updates until before the problem started, switched off automatic update and the problem was resolved until the following day. Orange tell me that it's my problem so I'm glad that I'm not alone.
Joined: 06 Jan 2007Posts: 7Location: Swindon Wiltshire
Thats what they tell everyone. I must have gotten up thier nose because they started giving me better advice instead of blaming my kit.
Change your pop and smtp settings to wanadoo or freeserve as in my last post. I have two Orange email address's and I have one on each of these servers now. Both are getting my mail everytime now so it certainly looks like an Orange server problem.
Orange are a joke. They still haven't admitted to me that they have a problem with their email Servers even though I have (very helpfully I think) informed that they have for about the last 3 weeks.
I emailed their CEO Sanjiv.Ahuja@orange.co.uk
You might want to do the same.
What a joke service
Wish Orange would actually tell me that something is wrong when I actually started this thread several weeks ago.
I am finding that I can check my e.mails more often than not now, so I've given up complaining. It's usually OK in the evening but rarely in the morning.
Picking up on something else.... I wasn't with Orange when I downloaded Internet Explorer 7. I don't use IE, I use Avant, but thought I would download IE7 anyway. It caused all kinds of problems, and I couldn't access my own web site for over a week..
I would just like to thank Elhana for all the help on behalf of everyone. Good to know someone doesn't give up, must be a thankless task at times.
I was also having problems sending emails but could receive them okay. I was also having some problems connecting to web pages. Anyway I changed the MTU value on my router and PC from 1500 to 1482. This was mainly to fix the web page problem but it also cured the email problems. Use a program called Dr TCP to change the setting on your PC.
I can only assume that Orange have been upgrading/replacing some hardware in some exchanges which has altered the default MTU value.
There seems to be a general problem with Orange/Wanadoo/Freeserve outgoing e-mail at the moment, which is also affecting their webmail. You will have no problem e-mailing your own account, but most of your e-mails to people outside Orange are probably silently failing.
It seems Orange are being blacklisted, probably because reverse DNS lookup is failing, or it could be that they on one of the spam blocking lists because of the quantity of spam emanating from their servers.
I have e-mailed them explaining the problem with their DNS look-up. It remains to be seen if they reply.
Joined: 06 Jan 2007Posts: 7Location: Swindon Wiltshire
I changed my server settings over to Freeserve and Wanadoo a few days back and all seemed well for a while. Now they seem to be as badly effected.
I have not bothered to get back in touch with Orange since but I agree with your comments ChrisV. Some of Orange servers are blacklisted for bouncing and blocking legitimate mail and are on a few spam blocking lists. I changed my email address with Orange a few months back and now get 20-30 spams a day already (when I can download my mail!)
If Orange don't listen to their customers then they don't deserve to have any.
Hope you'll post their reply, if they get back to you Chris.
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