Please see my letter to Orange and contact me if you feel the same way.
Please check my records. I have contacted you many times now and cannot get through to anyone that seems to be able to solve my problem.
I am so tired of contacting your organisation. I believe you are more interested in selling Mobile Phones than you are in your acquisition of Wanadoo. Wanadoo and Freeserve were fine but your total disregard of me and others like me has prompted me to contact the BBC Watchdog Programme.
Your Company is simply no better than a Cowboy Plumber or Builder. In that you know there is a problem but don't seem to know how to solve it. You are quite happy to continue ripping me and others off for their monthly fee and it is time you sorted this out. I could not operate my business in such a way as my customers would soon find someone else to supply them.
I am receiving countless bounce backs. Like many others I work from my home and not my office and I am finding that clients and suppliers are not receiving emails from me - particularly when a pdf or word attachment is attached.
I have had no problem up until the beginning of this month (October 2006) but my Google searches reveal that this problem has been in existence for some while.
I have endured many hours on the phone to you staff (some untrained) and have practiced my anger management skills which have been tested to the full.
I have been in touch with the Sun Newspaper and hopefully they are sending a reporter round to do a follow up story. Yesterday, I called the BBC and a very helpful lady suggested I mailed Watchdog (A Consumer Programme - Do you remember the dictionary definition of Consumer?) I am also contacting my local branch of Trading Standards because I feel you are in breach of your contract with me. I can cope with my Family contacts through my hotmail account but you are costing many small businesses loss of earning/profits and not to mention a great deal of unnecessary stress. I also intend to follow this up with my local MP and the Minister for Communications in Whitehall.
I have requested my MAC Code and like many others have been told that I have to do this by email. I email you and you ignore the emails.
I forward the bounce backs to Postmaster and nothing happens.
Out of Courtesy, I have requested someone from Senior Management to contact me. But again you do not afford me that Courtesy. I hope to establish a Orange User Action Group and persuade people to find a way to migrate to a service provider that will treasure our accounts and provide us with the right back up service.
I have given you plenty of opportunities to repay my loyalty to Freeserve and Wanadoo but from the lack of action or information coming forward, I can only presume the publicity I will generate will not trouble you
Please see my letter to Orange and contact me if you feel the same way.
Please check my records. I have contacted you many times now and cannot get through to anyone that seems to be able to solve my problem.
I am so tired of contacting your organisation. I believe you are more interested in selling Mobile Phones than you are in your acquisition of Wanadoo. Wanadoo and Freeserve were fine but your total disregard of me and others like me has prompted me to contact the BBC Watchdog Programme.
Your Company is simply no better than a Cowboy Plumber or Builder. In that you know there is a problem but don't seem to know how to solve it. You are quite happy to continue ripping me and others off for their monthly fee and it is time you sorted this out. I could not operate my business in such a way as my customers would soon find someone else to supply them.
I am receiving countless bounce backs. Like many others I work from my home and not my office and I am finding that clients and suppliers are not receiving emails from me - particularly when a pdf or word attachment is attached.
I have had no problem up until the beginning of this month (October 2006) but my Google searches reveal that this problem has been in existence for some while.
I have endured many hours on the phone to you staff (some untrained) and have practiced my anger management skills which have been tested to the full.
I have been in touch with the Sun Newspaper and hopefully they are sending a reporter round to do a follow up story. Yesterday, I called the BBC and a very helpful lady suggested I mailed Watchdog (A Consumer Programme - Do you remember the dictionary definition of Consumer?) I am also contacting my local branch of Trading Standards because I feel you are in breach of your contract with me. I can cope with my Family contacts through my hotmail account but you are costing many small businesses loss of earning/profits and not to mention a great deal of unnecessary stress. I also intend to follow this up with my local MP and the Minister for Communications in Whitehall.
I have requested my MAC Code and like many others have been told that I have to do this by email. I email you and you ignore the emails.
I forward the bounce backs to Postmaster and nothing happens.
Out of Courtesy, I have requested someone from Senior Management to contact me. But again you do not afford me that Courtesy. I hope to establish a Orange User Action Group and persuade people to find a way to migrate to a service provider that will treasure our accounts and provide us with the right back up service.
I have given you plenty of opportunities to repay my loyalty to Freeserve and Wanadoo but from the lack of action or information coming forward, I can only presume the publicity I will generate will not trouble you
As you can see there are more and more members here every day which speaks for itself. There are also an increase in people who seem to support Orange and are totally blinkered in their views so that speaks for itself as well.
The cut throat businessmen of today are a new breed apart and only so because in this country they can get away with it!
BAD PRESS IS RECIPROCAL AND ALL THINGS HAVE A HABIT OF COMING AROUND EVENTUALLY. LET'S JUST HOPE PEOPLE CAN GET OUT WITHOUT TOO MUCH OF A FINANCIAL LOSS BEFORE THE SHIP SINKS
_________________ Spread the word and let's get some action going!
Orange Fightback
I also understand your frustrations. In addition to the other posters comment about your letter lacking structure, in my opinion it lacks very little objectivity. I think your intended audience who you are sending this to may see it as such along with its emotive nature and disregard it. I have always felt that being emotive on forums such as these are fine but when it comes to addressing problems through a professional organisation, objectivity and not subjectivity should be the over riding factor.
dog with a bone wrote:
There are also an increase in people who seem to support Orange and are totally blinkered in their views so that speaks for itself as well.
As much as I like you may see these as a scourge to our opinions, they like us have a right to be here and express their opinions. Afterall, is that not what a forum is about.
Someone from the Tech dept told me to write to Orange due to all the phone calls and hassle, i did that last summer and received a snotty letter back saying it was upto me to phone Tech support and that i couldnt claim back for the phone calls.
How do u have a choice, if ur broadband keeps crashing then i only know of tech support to help
Someone from the Tech dept told me to write to Orange due to all the phone calls and hassle, i did that last summer and received a snotty letter back saying it was upto me to phone Tech support and that i couldnt claim back for the phone calls.
How do u have a choice, if ur broadband keeps crashing then i only know of tech support to help
I was also told that,( cheeky scummy thieving .............) but they are now saying they will consider my claim for phone costs. I have a long list of telephone contradictions, promises and lies.
I think someone in here needs to make things plain and simple by suggesting everyone stops using the "services" of Orange Broadband. It is obvious they cannot solve ANYONES problems, they "upgrade" equipment and give us 56k modem speeds, then tell us there is no problem...they lie regarding line tests which they dont carry out, they promise call-backs which never happen, they offer "free get outs" and then change their minds and charge customers because THEY cant solve the problems! the list goes on and on and on.....yet people STILL use their so called "service" WHY?
I got out even though it "may" cost me well over £100.... i feel totally sorry for all you unlucky people who are having to suffer such a shoddy service from a company who claims to give their 6 million broadband customers a service....your not living in the real world Orange! I suggest you CLOSE your "so called" Tech Support dept and open a kindergarten instead cos im sure we would get more help, assistance, and sense from that.
I THINK ITS ABOUT TIME YOU LOOKED AT THE SERVICE YOU ARE GIVING YOUR CUSTOMERS Orange INSTEAD OF ALL THESE BLATANT EXCUSES.
After all.....isnt it the customers who make your future so "bright"??
Without Customers your future wont be very "bright" will it !! ?
I too am fed up with Orange. I also had problems when my mobile phone was with them. I changed to o2 (now Sky) and do not have problems now with my phone.
I have been fobbed off with Orange everytime I have contacted them about problems sending and receiving emails. I threatened to take the matter further because all they did was send me suggestions fromn their "Help" pages which did not work.
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