My broadband has disconnected on 4 occasions now over the past month or so and when I try to reconnect, all I get is the flashing @ symbol. Re-connection usually takes a number of days and I'd guess I've spent around half of the last month without any connection.
I've not a named Orange contact now who keeps referring to the engineers but they seem to have no idea what is causing the problem.
I've noticed that the disconnection usually occurs in the evening, particularly if I'm downloading data.
I've gone past anger/irritation at the whole saga and I'm now more just bemused that Orange cannot provide me with a stable connection.
Has anyone else had the slow flashing @ symbol whenever they try to reconnect and if so, found a way around it?
Very tempted to try to get out of my contract with Orange but not sure if this problem would be likely to remain with another ISP.
Your status page will most likely say "ppp server down" which is where the logon server just doesn't know you're there for one reason or another.
#I've been without the internet at home since the 23rd now. I've been paying for my services with Orange since the 6th of december, of which time i've actually had the internet for 5 days as they took so long to deliver my livebox, and then my internet went down after 5 days.
I must've also spent about £20 calling customer support, they now tell me nothing new everytime i call - just that the techinicians are still working on the problem - as they have been for the past 2 weeks.
The last time i called them i spoke to this awful vicky pollard-esque girl who sounded about 15. When i said 'Right i've had enough - i want you to put me through to someone who i can talk to about cancelling my contract" she immediately said "you can't cancel. you're in a contract aren'tcha?" I then proclaimed that the contract was void as they weren't providing me with the advertised service she went on and on about how "vat dunt matter duz it? we're doin our best" and it went on and on and i got more and more annoyed and my oppinion of Orange sunk further and further.
I've seen it posted on here that you can solve the problem by using a different modem but it's not really that easy when you don't have access to a differnt modem.
If anyone can help it would be much appreciated by me too.
The only way I got connected again was to make a complaint to the ISPA - I'd recommend doing that right away as it at least gets things more formal than speaking to customer support. You then get a named contact and a different telephone number to use.
The frustrating thing is that even when the connection is up and running again, it's only a matter of time until it goes. Sometimes it drops for just a few moments and recovers, other times it's the dreaded flashing @ symbol and then I know it'll be days until I can get a connection again.
I'm on the 'VIP list' now but in effect I think it just means the engineers get it connected more quickly again (only for it to inevitably disconnect again within a few days).
I once tried to cancel my contract but got the same stuff you did - Would have to pay £40. I was actually sorely tempted. I got two months free broadband due to the inconvenience of it all, but would rather pay for a service that's stable than no pay for one that rarely works!
I have an old BT modem but not sure how I'd get my Orange broadband connection working through it or even if it would work. Besides, it shouldn't even have to come to using other equipment, Orange should get the connection running with their own equipment!
-Turned it off and on
- Took out power cable and plugged back in after 2 mins
- Took out power cable and plugged back in after 5 mins
- Took out power cable and plugged back in after 60 mins (and so on)
- Turned off computer and Livebox for 2, 5, 60 mins etc
- Checked all connections
- Gone through 'validation' and 'connect' repeatedly
- Cried
- Swore
- Pledged to end all contracts I hold with Orange the moment I can legally do so.
The guy from the Customer Action team I spoke to phoned me back just now and said he'd spoken to the enginners who said I "should be able to connect". Which isn't massively helpful when I can't. Anyone could work on a tecnical support team and give the response of "well you should be able to" when someone calls to say they can't do something.
Anyway, I am apparently going to get a callback from someone tonight at 6 to go through some diagnostics, which I think probably won't actually happen. Will update if anything interesting comes to light though.
I had same problem as you, orange sent a BT engineer to my house who checked the wiring inside then found out no problems inside the house so he got a new phone line enabled for me and it's been faster aswell as not disconnecting ever since unless the speed goes real fast which means speedtouch may not handle and cut off.(but you on a livebox so with new line should get good speed)
But flashing green adsl light for long periods of time means you most likely have a faulty phoneline.
Well I was with BT broadband from Nov '05 to Jul '06 and never had any problems. Signed up with Orange in July, and broadband worked fine from July to December when it all suddenly went wrong and has remained that way.
I do have an extension cable from the Livebox to the phone point and wondered if this may be the issue, but as stated above my broadband was fine for months and I've since tried connecting the Livebox directly into the phone socket but it still doesn't work.
Could be that a fault has developed in the phone line since then though, I suppose?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
