What on earth is happening to the broadband connection. It was fine up till about a week ago, now it repeatedly drops the connection giving the message 'error 680 no dial tone'. All connections have been checked and if there was a problem, why does it allow me to reconnnect a few minutes later without a problem. The speed is also crap! It would be faster without the broadband sometimes. Am I the only one with this problem? Am running Windows XP.
If the lights on the modem stay solid when it drops and gives that error then it could be a software issue. If the ADSL light starts to flash then it means it's lost sync with the broadband signal and is more likely to be something else causing it.
Thanks for the reply. The light does flash when the connection drops, so hopefully it is something outwith my control rather than a software problem.
Potentially yes although problems can easily be caused by problem filters, cables, wiring, etc so it's best trying the modem at the master socket without anything else connected to the line at all first.
Recently my speeds have been really slow, mainly after about 4pm, as have a few other people on my exchange, but i found oyut a few days ago my exchange is the the "red" status... but theyre meant to be upgrading it tomorrow (Saturday 9th) so hopfully that will fix my speeds...
usually after 5pm when people come from work and start using internet, more users on the lines, light keeps flashing, and connects well again after disconnection. Iam in Epsom area in Surrey. happens every 5-10minutes all evening. If Orange is reading this, please check Epsom area, I suspect capacity problem/problem with LLU set-up.
Why call Orange? they just lie they will look into it and call back, they never call back though.
Take me back to 1mb. Orange told me they would be speeding up the service. They did. The put a long legged 4 mb pony in the shafts of a cart which constantly losses its wheels. If you want to do any lengthy works ie over five minutes or so do it in the morning never after 4 pm or at weekends. How many Orange customers can keep those hours.
Get on the ball Orange you've lost track of what we're paying you for.
I have had the very same problem myself and the best thing about it is that my problems started just over a week ago!! Everything was working just fine and had been for the last 2 years, then like a bolt out of the blue all the problems started, losing the connection and the @ light on the livebox flashing very fast, sometimes the connection establishes itself straight away, other times it can take between 1 and 4 hours to get a connection back.
I have been in contact with Orange on numerous occasions over the past week, first they told me it was my filters, nope, then my cable, swapped that, still problems, then did a line test, no problems, phoned them again, was told problem with my livebox, swapped that with another router i had lying around and still dropped the connection, phoned them again to tell them not to send another livebox as i had just swapped it over, at this point they kept me on the phone for over an hour, my blood was boiling, was told that there could be a fault on the line, which they had checked out earlier (Yeah right), told them to sort it out as i was ready to cancel my direct debit wth them and move to someone else, was told it would be sorted in 72 hours, 72 hours later the same problems, forgot to mention that i cannot use my landline either because of all the noise on the line. Anyway 72 hours later, still not fixed, rang again and was told that BT have found a fault on the line and needed another 24 hours to sort it out, so they have until 19.00 today to sort it or im off.
The thing that racks me the most is that i have had no problems until last week, thing they have tweaked something and cocked it up, if this is the case why not have the balls just to say yeah we cocked up and will sort it out rather than making there customers do everthing under the sun that is not going to solve the problems.
Top and bottrom is Orange are s**t* and need to sort there problems out.
Oh by the way i have paid for a full months service and not been able to use it for about 9 days, will i get compensated? i shouldnt hold my breath!!!!!!!!
I'm having the same problem as you guys. In the evening connection drops constantly and is extremely slow. Customer service is absolutely S**t and don't help at all.
This is the exact problem I've been getting since a speed upgrade on the 2nd which brought me to speeds that stay at and dip below 3.5 megs. If this is the service Orange are planning to provide me with for the rest of forever they can stick their broadband. It's been perfect for years until this upgrade - whatever they did they better undo it before Friday, or it's angry phone call time to their head office.
Trading standards will be made aware if they start to muck me around, although I'm 90% certain they will do. I'm in the Watford area if that helps anyone wondering if people around them are suffering too.
Well i decided i was going to ring up for my MAC code but was told my a very helpfull guy that it woulnd't work as my line had been unbundled. I then told him my problem and he did a line test and found a fault on my line so hopefully it will get sorted out.
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