We're having trouble taking payment for your broadband account using the details you provided and have taken a £5 late payment fee from your account. It's probably something simple like your credit card's expired or bank account details aren't quite right.
It's easy to fix, just go to https://www.orange.co.uk/membercentre/youraccount/ to change your details online, or give us a call on 0870 010 2462* or 0870 1900 672* if you're on our Broadband Starter package between 7am and 11pm, any day of the week.
Please do this quickly, otherwise your broadband service will be suspended and you won't be able to get online.
Get in touch and we'll sort things out as quickly as possible.
Thanks.
Customer Support
Checked my account and found my credit details were 7 months out of date, went on the website and entered the relevent information,
next day received the next email:
We recently emailed you about the outstanding balance on your broadband account. We've not heard from you, and because you've now missed a second month's payment, we've taken another £5 late payment fee from your account. We've also had to suspend your service, which means you won't be able to get online at the moment.
To get you up and running again you'll need to call us with details of your credit card or bank account details straightaway. Ring 0870 010 2642* or 0870 1900 672* if you're on our Broadband Starter package between 7am and 11pm, any day of the week. For free broadband customers with an Orange pay monthly contract, call 150 on your mobile phone for free or 07973 100150 lines, are open 24 hours a day, 7 days a week. Call charges from other networks may vary.
If we don't hear from you, or if you haven't paid in the next few days, we'll have to close your account and take legal action.
Thanks.
Customer Support
phoned C S got through straight away(I know unbelievable but true) and this nice chap told me not to worry the had been a bit mix up and he would sort it out.
guess what 2 hours later my account was suspended, phoned C S again and was told the other chap had done nothing to sort the problem and was told to wait 2 hours and my account would be recconected, as it happens it was only 5 min. ( you may say what am I complaining about).
The thing is if my credit card was invalid from 03/2006 why did it keep paying £17-99 monthly right up till 11/2006 and then refuse payment on 12/2006, whose responabillity is it the card company or Orange to ensure the card details are correct.
_________________ "A Woman Needs Four Animals in Her Life -- A Mink on Her Back, a
Jaguar in Her Garage, a Tiger in Her Bed and a Jackass to Pay for It All"
Its your responsibility to make sure your payment details are correct nobody elses . As to where you stand on this Im not quite sure as the money has gone from your account .
I've been getting the same emails - and got it via conventional mail this morning.
Thing is, I migrated away from Orange a month agoi, fully paid up at the time.
Phoned CS 5 times. Next time IU'll just wait 'til I see them in court.
Oh - and I've also told them that my charge for sorting out their ineptitude is £50 per hour - at the start of the last call.
Now, when I objected to my call being recorded once I was told continuing the call was tacit acceptance of their T&Cs re recording calls. In that case, the CS rep continuing my call is HIS tacit acceptance (on behalf of Orange) to mine.
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