I would agree but Orange need to set a figure in their usage policy so users can monitor their usage and stay under this cap/limit.
People have different interpretations of high usage so Orange should define what theirs is. It would help me as my family and I use the internet alot for various purposes and if I knew a limit I would ensure we stick to it.
I did join th Unlimited package in the hope it was that!
I recieved a letter a while back and was told I had downloaded 96 gb in a month and I should reduce it or be cut off. I reduced it to 60 gb but they claim thats stil too high.
Most of my downloading was done through the night so the peak time stuff is bull imo.
They are advertising "unlimited"which means no limit.
In the dictionary under unlimited it says...
1. not limited; unrestricted; unconfined: unlimited trade.
2. boundless; infinite; vast: the unlimited skies.
3. without any qualification or exception; unconditional.
If the limit is 30 or 40 gig or whatnot they should tell you so.
Does anyone know of a site where I can complain about their false advertising.
Ok. They closed my account because I used 57g in November, no prior warning. They are now on at me to pay £192 and return their Livebox. I am inclined to do neither. I cannot get b/band anywhere else as there is a "cease" order on my line.
Orange have no limit specified in their terms and condition and have said this in an email. I would not class 57GB as excessive with modern internet usage. They quite clearly state that you get an email first asking you to amend your usage if it is impacting on other users.
Not really. When I rang to ask them why, they said that they sent me a letter in May (from Wanadoo!!) telling me to rectify my useage, which I duly did. I signed up for their unlimited package Wireless & Talk (with Livebox) on November the 9th and by the 22nd of December they've told me they're closing my account and charging me £192 for the privilege. I don't P2P, I watch streaming Football. Or rather, watched.
I can't get another BB service, both NTL and BT have turned me down because of this "Cease" order that's on my line. Am I ever going to be able to have it again, or am I going to have to pay this extortionate fee in order to clear it??
I can't get another BB service, both NTL and BT have turned me down because of this "Cease" order that's on my line. Am I ever going to be able to have it again, or am I going to have to pay this extortionate fee in order to clear it??
Well if there's a cease going through on the line then it should be cleared within 10 days so you can then go with any other ADSL provider you like.
YEah i got a letter from Wanadoo a while back saying i had used 18gb when i was on a 6gb a month limit.. (oops lol) So im guessing that was my warning... best be carefull now then
I am on the Unlimited package but nowhere it the terms and conditions or fair usage policy does it say there is a limit. orange have taken this suggestion on board and hopefully will specify to users what their limit is on the Unlimited package. A contradiction i know!
I can't see how Orange can enforce a limit when they do not publicise the limit or tell customers what it is.
I can't see how Orange can take action for exceeding a limit for a limit that is not stated in their terms & conditions or in their fair usage policy.
They are leaving themselves wide open to challenge. Ask them to show you where the limit is specified. If they told customers there is a limit and what it is then fair enough.
i have been told 3 different limits in a day by Orange.
I am (was) also on a Plus Max 'unlimited' account and exceeded the FUP. I got one warning letter followed by the termination Email and letter about a month later. I received these on the 21st Dec and phoned them on the same day to discover the account had already been ceased, according to them. Customer Servive informed me there is no way back, my only option is to register as a new customer. I tried to do this by ringing another number, got through to India and they took all my details and then said they could not register me as I already had broadband !!!!!!!!
The broadband and e-mail accounts were still working until 24th Dec when BT must have ceased the boadband. I have now reverted to a dial-up account, however the e-mail accounts are still active.
I have received a letter from Orange this morning demanding return of Livebox, which I will do today.
I have not been notified of any termination charge and hope there is not one. Spoke to my bank and they said the monthly payments are being deducted by a card debit, which means I would have to speak to them to cancel the direct debit. Not very likely.
My complaints against Orange are that having been a customer since the Freeserve days I might have been allowed some negotiation, rather than the heavy handed way I was cut-off. I had very recenty upgraded to the 8Mb Unlimited package and was very pleased with it. I would liked to have remained a customer, but was not given the option. The FUP was exceeded, not by me, but by teenage children in the house who had one excessive month of downloads which must have spilled over into two Orange account months. My broadband has now been ceased and I have to wait until the cease on my line is completed which will be 5th Jan before I can apply to another broadband supplier, and then wait another ten days.
Surely there must be some technical way of limiting peoples downloads or even charging them for the excess. I cannot see any benefits to Orange to lose customers in this draconian way. The only other people that treat customers like this are the banks.
I am thinking of going to Sky Connect, anybody got any experience of them ? What do other ISPs do if you exceed your limit ?
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