Joined: 22 Nov 2006Posts: 11Location: Liverpool, UK
Is anyone else having problems getting FTP access to their original FreeServe webspace ? Any ideas how I can access my site - even if it's only to delete the whole show and move it some place else . . .
I have a fairly substantial, and long established website, which those NICE people who used to be Freeserve generously provided me with, back in the good old days, before Orange got their sweaty money grabbing hands on the company.
Since day-one, I have maintained my website using CORE-FTP or WS-FTP. It always worked, and I was happy. Now, for reasons unknown. Guess what ?? -
- -
connecting to 195.92.193.56:21
Connected to 195.92.193.56 port 21
Joined: 22 Nov 2006Posts: 11Location: Liverpool, UK
Mr Neelix690 wrote:
Is anyone else having problems getting FTP access to their original FreeServe webspace ? Any ideas how I can access my site - even if it's only to delete the whole show and move it some place else . . .
I have a fairly substantial, and long established website, which those NICE people who used to be Freeserve generously provided me with, back in the good old days, before Orange got their sweaty money grabbing hands on the company.
Since day-one, I have maintained my website using CORE-FTP or WS-FTP. It always worked, and I was happy. Now, for reasons unknown. Guess what ?? -
- -
connecting to 195.92.193.56:21
Connected to 195.92.193.56 port 21
Well guys, it's just over a month since I have been unable to access my website. It's all still there, up & running, but I cannot update anything.
I can't even take it down in protest. Does anyone know what is going on ?
So, I am now paying Orange for an Email address I can't use, a website I can't access, and a connection that is off more than it is on.
All I really want is the thing to work, and do what it says on the box.
_________________ Mr Neelix690
Don't Sit Under The Orange Tree,
Better Choose Another I.S.P.
Did you originally get this webspace with a PAYG account?
If so then log on to The Internet using the same account (possibly 56k modem)and try F T P.
I can only access my Freeserve space doing it this way.
The only explanation for this happening I assume, is that Orange are only allowing these old webspaces to be used if you use PAYG so that they penny pinch whilst you are using PAYG time! Well it would seem that way in my case anyway!
_________________ Spread the word and let's get some action going!
Orange Fightback
Joined: 16 Dec 2006Posts: 108Location: North Essex
Not quite. See the thread "FTP issues" under "Livebox issues", and note especially the information about firewalls, passive / active mode and IP addresses.
I am so relieved to find this site & realise I am not alone in my total frustration!!!
I have emailed Orange's various Help sites umpteen times but just get the same automated replies that send me round in circles; phoned support, spoke to people in India - they gave me the number of Technical Support in the UK; spoke to them - they gave me the Help email address I already contacted. Finally wrote by snail mail setting out all the things I had tried...got a reply this morning telling me to email them with my problem...Aargh!!!!!!
I have tried everything on their 15Mb support email, including the firewalls issue etc.
I have a feeling there is no way of getting onto the old PAYG server via a Broadband connection, but Orange don;t seem to realise this.
Dog-with-a-bone: how did you log onto your old PAYG account?
I always write down details whenever I join a forum or open any kind of account online. I simply reffered back to the details I kept for this old PAYG account, which I log on to now and again to keep it active, and logged on via my 56k modem to this account. I then opened my F T P with the unchanged details and it connected.
ie: Host name/address = uploads.webspace.freeserve.net
Host type = UNIX standard
user id = "your id for the account"
password = "your pasword for the account"
Account = leave this empty
in startup leave this blank
firewall off
use passive transfer.
Like I've said, I've tried every which way to access this space, which has been working fine on broadband for the 6 months I've had it up until the last 2 weeks when it seems everyone has suffered some kind of problem.
What really gets me is the fact that someone knows what has happened regarding this glitch because someone has engineered it that way and Orange don't even have the decency to put a small message on this website to let people know the score and end all the frustration.
This is the kind of business we're having to deal with here
No scruples whatsoever in my opinion!
_________________ Spread the word and let's get some action going!
Orange Fightback
You are on our Broadband service, meaning your account is constantly
connected*. Unfortunatly this means your website cannot be removed due
lack of connectivity.
If you have any further queries then please do not hesitate to get in
contact with us again."
*Ha ha ha - I wish!
So at last - after hours of contacting them through every method possible they have admitted you can't get to the old website via Broadband. Why didn't they say this in the first place?
Dog with a bone: Thanks. I followed the advice on the 15Mb automated help email to reactivate the old account but bail out before the changes are installed. This doesn't work so I will try going through with re-installing it completely.
Always best to keep written details and settings in a notebook and then you can always reffer back to set up manually. That way you stop these unscrupulous bstards
from putting their own settings into your system.
_________________ Spread the word and let's get some action going!
Orange Fightback
Joined: 29 Dec 2006Posts: 15Location: South East England
the trouble is although the host name might be the same http://youraddress.here the ftp server might have changed
its all do to with where the name server is chances are its now on a new host serve that has a different physical address however has been set up so that all requests for the domain name still point to the correct place maybe try something like a WHOIS query on your domain name (or portion of it) to see what the name server is andthen try to connect to that address instead with your login details.
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