Latest when I called them on Friday is that after 2 and a half weeks there is still no update on the most recent fault report. The helpdesk support guy said it is possible that the report was "stuck" in the system and he's closed and re-opened it.
At this point I am no longer interested in getting it working. I want the contract cancelled and my mony refunded. I have cancelled my direct debit. As a result I received a call from Orange billing the other evening and I explained my situation. Unfortunately, halfway through the call we got cut off and I haven't heard back from them. Perhaps their using their own equipment in the call-centre.
My advice, for what it's worth, is to dump Or*nge asap-end of tether reached-seems I can now only get online after 22.30 if I'm lucky-constant disconn. the rest of the time which all started after the so-called "8meg" "upgrade"/"rebrand" from Wanadoo to Or*nge..had enough so they can get f****d.
Endless calls to Tech/Cust Support, countless "line tests" and promises of a call back from an "engineer", but NOTHING EVER HAPPENS-I'm just stuck in a loop (no pun intended). Refreshingly, an advisor finally admitted yesterday that they they cannot provide me with a broadband connection despite me living 3 miles from the centre of a major city in the UK..not the end however as it turns out they've lied about the MAC and LLU status saying I couldn't go with (for eg) BT..this is totally untrue.
Said they'd mail me the MAC even tho' I can't get online...finally got Cust "Service" to tell me the MAC only to be informed that if I wanted to be freed from the LLU, I had to call Tech Support and get a Team Leader to put a note on my account, then phone Cust Support back who would then tell Tech Dept to cancel everything!!!!! Unbelievable?-one would've thought so...
Called them back one more time and demanded a 4mnth refund and comp for hours of national rate/mobile calls. The advisor said she'd sort it out with her TL..yeah right...
On a positive note(!), most of the advisors I've spoken to (although totally ineffectual) have been OK and have seemed genuinely(?) to want to "help", but they have NO power, NO expertise and NO jurisdiction. I've worked in the Contact Centre industry for years and am aware that its not their "fault" the company they work for are a total bunch of shysters.
Overall, I've witnessed some incredible sagas in my time (with BT and others) but nothing to rival my experiences with Or*nge-maybe its karma.
Get rid.
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