As a long suffering Wanadoo / Orange customer, I have become accustomed to receiving the odd undeliverable message as my e-mails are stopped by spamcop or the like.
Over the last few weeks I have stopped receiving these messages and had hoped that things were getting better.
However I am now starting to realise that a similar number of e-mails are not being delivered, only I am not receiving an undeliverable message so I have no idea which e-mails are being blocked and when!
It appears indiscriminate - I sent Three e-mails yesterday to the same recipient - one was received and the following two were not.
Is anyone else suffering from this or does anyone have any suggestions?
We send a high number of e-mails out using our Orange account and I am now very concerned.
Undelivered message bounces or NDR's (Non Delivery Returns) may not be sent back to the original sender if the message is blocked at SMTP server level. Also mailserver admins are increasingly not allowing NDR's anyway due to the fact that spammers are increasingly using alphabetic generation of forged email addresses which means that huge numbers of innocent bystanders get swamped with NDR's from messages that they haven't sent. This sort of abuse is now reportable to Spamcop as spam as it is such a problem.
I've been a customer of freeserve/wanadoo and now Orange for longer than I can imagine or is sensible and I'm absolutely flabbergasted at the disintegration in any form of customer service!
I too am spamcopping into the ether and can never rely on any email to come in or out from anyone. I work from home and rely on this connection for both my internet stuff and business phone.
Called technical support this morning and left an answer on someone from Telewest's machine......at a loss!!!
Can anyone suggest a good service provider to move to as I'm not hanging about for this abuse!
We've been having this problem for over a week now (maybe longer, how can we be sure?). A number of recipients don't get their message, despite repeated sending.
When asked about this, Orange first sent an automated link saying we probably had a virus...irrelevant and useless information as we have full and up to date anti-virus software, firewalls, spyware etc. When we got cross and asked for appropriate help and also details of our contract date (looking forward to terminating it) we received a message saying ring an 0870 number so they "can help us resolve the fault".
Prior to this latest poor service we had been having problems with sending emails to servers that used Spamcop. At that time Orange said there was nothing they could do about it.
It does seem that the same thing is happening but now we're not even getting the bounce messages. Is it possible that Orange have done something to hide them in order to make the obvious problems less visible?
Thanks for your messages on this, We only found it by Googling and we've registered as a result of finding you. It really helps to know one's not bonkers and others are suffering the same thing.
As far as I know they don't block any messages, although spamcop blocking emails is a problem Orange have to correct there isn't anything specific they can really do to fix single accounts.
If you keep up with the news then you'd know that over the course of the year, even just the last few months the volume of spam has gone up by stupid amounts, they were talking in the terms of 80% of all email being spam. It's getting so bad that many ISP's email servers are under stress from so many, a lot have taken to not sending replys to emails being blocked in order to reduce the number of emails being handled but that makes it's a nightmare to try and track down what is happening to legitimate emails when they just disappear.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Orange sadly do nothing to stop spam most people complaining on forums about spam are with Orange but they dont seem to be interested when i rang them about it they was not interested all they offered was to close my account and re-open a new one with a different email address and a new 12 month contract i left in august the result? no spam since.
_________________ ex Freeserve/Wanadoo/Orange Blog
Well the people who deal with spam, blocking lists etc work on the back end. I'd be surprised if any customer who doesn't work for Orange or know them personally has ever talked to them. Plus I don't expect they could just fiddle with some system and magically fix the problem otherwise they would have done so already.
Am I glad to have found this thread. My Father is having the same problems, sending emails, but they are npot delivered. Having gone through lots of settings and checks with him all seems OK. So I set up his account details on my computer and it turns out I can't even ping the SMTP server. Orange status for email is green but I think they've got a problem, either known or unkown. Anybody had a resolution to this?
I have a friend with a Virgin email address,whom I mail 4-6 times per day.
Since 6th December he has not received anything from me from my FSWorld account- I have mailed Orange and he has mailed Virgin-neither will admit whose fault it is. I've had no failed delivery reports.
And am now having to use my Yahoo email address to mail him.
When my son comes over in the New Year I am seriously going to have to get him to set me up with another provider,as this is getting ridiculous beyond words.
Hi, hope this works as I've not done this before!!
I've been having problems sending emails to a Virgin.net address. As far as I'm aware the emails have been sent but today I discovered the recipient had not received them. I am receiving emails from the Virgin address plus receiving and sending emails to my other contacts. Checked that neither myself or friend had put a block on my email address. I then spoke to Orange who said there was nothing wrong with my system. I spoke to Virgin who interrupted me half way through my story - seemed well aware of what I was talking about, said they had been aware of the problem for the last 10 days - advised me to contact Orange and instruct them to contact Tucow (not sure of spelling) to unblacklist my email address. I attempted to do this, the Orange lady again said it wasn't their problem, I again asked her to contact Tucow, she said "we're not trained to do that"!! I asked to be transferred to a Supervisor who simply repeated the previous lady's story and also advised me to not use my email for 24hrs which would automatically unblacklist me. Told her I work from home - "it's only 24hrs was her reply" - I am not amused and looking for another ISP.
When Orange said "stop using your email for 24 hours",did they mean don't send any-or open any or even turn the machine on?
And do we have any proof or reason as to why that might work?
My only problem with changing provider is that I couold be without the inernet for weeks.My son moved house recently and it was 8 weeks before BT would talk to any other provider.
My biggest gripe with having to ring them is the exhorbitant cost of the phone call too.
When Orange said "stop using your email for 24 hours",did they mean don't send any-or open any or even turn the machine on?
And do we have any proof or reason as to why that might work?
Frankly, the advice was useless. Be interesting to know whether the Orange supervisor actually believed it. Nothing you do (other than, perhaps, bombarding Orange support with emailed complaints) will help fix this problem.
It's an issue Orange and Virgin will have to resolve between themselves. Eventually one of them will blink (get fed up with dealing with customer complaints) first.
I've had the same problem. I sent an email from Orange Webmail to a Virgin.net address on Xmas Eve. It's still not been received and no bounce yet.
Sadly spam (and anti-spam measures) cause such problems now that if email is important to you, then you can't afford to rely on the services of any one mass-market ISP.
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