Yesterday, my livebox started to exhibit exactly the same problem as described in this thread . I have tried all the standard things, such as different phones, bypasssing the adapter, resetting etc. and my conclusion is that this must be a livebox hardware fault. I have not done a factory reset yet because going around and pairing up all my devices again, which includes a MAC, is a real drag.
My heart sinks at the thought of having to go through the pain of the customer support process when my detailed knowledge of these systems points to a hardware failure!
One thing I have noticed, though, is that when I switch the livebox on, it goes into some kind of diagnostics mode that I have not seen before. The "@" and "phone" lights come on dimly for 30-60secs before the box starts its full reboot process. Has anyone else seen this? If this part of a hardware diagnostic self-test?
One thing I have noticed, though, is that when I switch the livebox on, it goes into some kind of diagnostics mode that I have not seen before. The "@" and "phone" lights come on dimly for 30-60secs before the box starts its full reboot process. Has anyone else seen this? If this part of a hardware diagnostic self-test?
It's not supposed to do that and usually if those lights stick on permanently then it means the box is just dead.
I have not done a factory reset yet because going around and pairing up all my devices again, which includes a MAC, is a real drag.
A factory reset is not as bad as I thought. The WEP/WPA key doesn't change and it automatically goes into pairing mode for 10 mins after a reboot. Just need to connect to the box somehow to re-enter the username and password.
vizigoth wrote:
One thing I have noticed, though, is that when I switch the livebox on, it goes into some kind of diagnostics mode that I have not seen before. The "@" and "phone" lights come on dimly for 30-60secs before the box starts its full reboot process. Has anyone else seen this? If this part of a hardware diagnostic self-test?
Occasionally my Livebox does strange things when I reboot it. Two of the lights come on permanently (I can't remember which two) and my BT phone goes berserk and starts ringing with "External Call" on the display. Unplugging it and plugging it in again get it connecting to the internet ok, apart from the Talk service which goes dead when the telephone light comes on.
Incidentally the sticker underneath my Livebox with the serial no., MAC code etc. has been stuck over the top of another, similar sized sticker with the same information in a slightly different layout. Is this normal, or does it suggest I've got a refurbished unit? It has both FT and Orange logos on the cover.
Spent a long time on the phone yesterday trying to get Orange to send me a replacement livebox. I was assurred by someone (Katie) in the escalations dept that my livebox is absolutely definately not faulty (cos they've tested it from their end!). As an electronics engineer I know that the box contains POST (power on self test) - hence the sequence of flashing lights and I also know that it is not possible to guarantee 100% that every bit of circuitry can be tested by this, especially peripheral circuitry. This I explained to her, but she continued to insist that there was no way the box could be faulty.
I later managed to speak to someone else (after threatening to cancel my broadband & mobile phone with them - Ive been with Orange since 1996 as a mobile phone contract user and with Freeserve since around 1999). He promised to ring me back today - which he did and a replacement livebox will be sent out to me ASAP (circa 11th Dec - temporarily out of stock). I'm not holding my breath just yet, but if/when it comes I will let you know if this has solved my problem.
Hi,
Received my replacement Livebox last week, came in 3 days despite being told it would be around 10 days. Connected it up and my talk problem has gone away. The fault was definately with my old Livebox. I knew this was the case all along but trying to get someone at Orange to acknowledge this was near impossible.
How did I know the Livebox was definately faulty, everything pointed that way because the box was clearly recognising an incoming call by the phone light flashing, but was not connecting it through to the phone socket.
Also the whole problem started back in mid Sept when we had a big thunderstorm with a very close lightning strike. Wasn't going to tell Orange that incase they said that the box would not be covered. There is nothing in their T's&C's about disconnecting the livebox during a storm. In fact quite the opposite, you are told to leave it connected at all times so you can receive a software update. I also used to work for a telecomms manufacturer and we had to design lightning protection into our systems. If the product fails due to lightning strike then clearly the product does not meet those requirements (it was not a direct strike and all my phones survived).
I've just received a livebox after ordering one four times - they messed up the order 3 times so that nothing came through.
I'm hoping that this will make the VoiP work properly for the first time. I always had a solid phone light and a number assigned with my old livebox but it never worked with any phone plugged in.
However, at the moment there is neither a solid phone light nor a number assigned in my configuration pages.
Is this normal when a replacement livebox has been issued? Will I need to contact Orange or should it happen automatically?
I have tried that today without any success but will keep trying over the next few days.
My only concern is my member centre page used to have 4 elements - 'change your broadband package or speed', 'wireless and talk', 'view statements' and 'change how you pay'. Now there are only 3 - 'wireless and talk' is completely missing'!!
Well just getting a new livebox sent shouldn't cancel your talk service. If it's not activated by monday you could try emailing or calling and asking if it's ok and can be manually activated, they'll need the MAC and S/N from the sticker to try that.
I have just switched my livebox off and on again and, lo and behold, IT ACTUALLY WORKS!!!!
For the first time in 9 months I will be able to make a free call using my livebox. Amazing!!
Thanks to everyone who helped in the process - looks like if you have symptoms like mine, its definitely a problem with livebox (though getting Orange to give you a replacement one might prove a tricky process as it has with me!!!)
I have just joined this forum and have read through many of the issues with Livebox.
I suffered similar issues eg CD crashed immediatley on loading and Talk service did not work.
The CD issue was resolved by calling the HelpDesk and I was talked through the installation and connection. I have decided to keep to Ethernet cable connection - you all seem to have lots of wireless issues! So Broadband OK.
Like many others the Talk service did not activate automatically. Several phone calls still did not resolve the problem. I also had conflicting information from different people. One said I already had a phone number allocated and other that I had not. Then it became an issue that the Serial an MAC numbers on the Livebox did not tally with their database - this seems to be quite a common problem.
I then decided to use E mail - rather than the help Line and explained the problem. I received feedback at least once a day and after supplying all the information that I accessed via the Inventel web site I was told that the issue would be escalated!
And would you beleive that 2 days later I received an automatic E mail confirming the activation and new phone number. Switched off the box and lo and behold it all works. Can receive and make calls!
The whole process from the time of receiving the Livebox to fully up and running was 2 weeks.
So I guess you can say so far I must be one of the happier Orange customers. :
I still haven't received a replacement for my faulty Livebox despite several calls since my last update. The escalations department authorised the replacement on 19th December.
Support have just taken me through yet another factory reset and sent an urgent request for escalation. I despair!
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. I have tried all the standard things, such as different phones, bypasssing the adapter, resetting etc. and my conclusion is that this must be a livebox hardware fault. I have not done a factory reset yet because going around and pairing up all my devices again, which includes a 
and a replacement livebox will be sent out to me ASAP (circa 11th Dec - temporarily out of stock). I'm not holding my breath just yet, but if/when it comes I will let you know if this has solved my problem.
