I have been a customer of Orange since they were Freeserve. At the moment I pay £27.99 for uncapped 517kbs connection.
In February, without warning I am off-line for several days. I ring for support trying very hard to have a conversation with people in India who understand my accent as little as I understand theirs. There is no way out. I am informed that my router is no good, so I buy the most expensive router I can find with all the bells and whistles. After a long correspondence with Orange (by letter) I am told that the £27.99 is still to be paid to them. Being off line was, apparently, nothing to do with the router but was caused by trouble at the Manchester Exchange. I’d shelled out unnecessarily.
Now the new Broadband Unlimited is launched - suddenly my connection will cost £20 and includes free telephone calls - what joy! They will send me a “livebox” free. Then I discover I am to pay for the hire of their equipment and that my super router which comes from D-Link will no longer be operable. D-Link’s help line, incidentally, puts that of Orange in the shade.
I am still waiting for the delivery of the “livebox” in fear and trembling.
I have spoken to Orange with four emails and two telephone calls at “National rates”. No one can tell me when the livebox will arrive.
Why are customers of Orange treated in this way?
never mind the livebox. You only Need to use it if you want the VOIP service. If not then use your current router. But in answer to your question , yes most customers are treated badly.
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