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< Complain to BBC Watchdog / ISPA / Ofcom ~ More MAC code problems

TIMONLINE

Posted: Mon Nov 13, 2006 11:36 pm

Joined: 13 Nov 2006 Posts: 9

Having lost access to my Freeserve account due to excessive spam I was unsuccessful in getting them to clear my Spam as Wanadoo had previously done.

I asked for my MAC code so that I could change ISP and was told that they could 'definately' supply a MAC code, only then to be told that they had closed my account (rather than migrating it) and therefore couldn't give me a MAC code!

OrangeProblems

Posted: Mon Nov 13, 2006 11:36 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

barrettyman

Posted: Thu Aug 30, 2007 7:34 pm

Joined: 03 Jul 2007 Posts: 1

I had some problems with a flakey connection and didn't get anywhere with Orange customer support so asked for a MAC code. Recieved a letter from their operational support department telling me I couldn't get a MAC code because there was no active account on the line. Talked to the call centre who told me there was a cease tag on the line i.e. they had cancelled my account. And was advised that the only way I could transfer my service was to cancel my account (which according to them was already cancelled) Which I did, and was then told that I had cancelled my account.

Seriously p***ed off

nezona

Posted: Thu Nov 15, 2007 2:24 pm

Joined: 15 Nov 2007 Posts: 1

Hi there,

I used to work for an ISP, so I know how difficult it can be to not only get a MAC code but a working one, only to have to go back and start all over again.

I found a really useful website today, that has some great information MAC code's and even a validty checker.

Mac Code help

sweeperdog

Posted: Thu Nov 15, 2007 3:08 pm

Joined: 27 May 2006 Posts: 781

Sorry I would not plug my MAC code into any webform except an ISP to which I wanted to migrate to. I can imagine some dodgy start up ISP, or possibly dodgy employee of another ISP siphonining off MAC codes and trying to migrate you to their ISP

For Info, my LLU MAC code with Orange was
LL followed by the first two characters of your exchange which can be found from SamKnows - e.g. MRALT is the code for Altrincham, so the next 2 chars would be MR

this is followed by NNNNNNN/XXNNX
where N = number, X = char

If there are any problems with the MAC being wrong, then I am sure the ISPA / OFCOM would come down on the offending ISP like a ton of bricks

OrangeProblems

Posted: Thu Nov 15, 2007 3:08 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Thu Nov 15, 2007 4:21 pm

Joined: 13 Aug 2007 Posts: 2049

sweeperdog wrote:

Especially when the company's origins are Czech Republic.

Borednow

Posted: Thu Nov 15, 2007 4:22 pm

Joined: 13 Aug 2007 Posts: 2049

And when nezona has posted same info. on other forums today.

All times are GMT

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