Hi,

I signed up to the £35 a month mobile phone contract with Orange to get their "free broadband" offer. After two months of messing up (saying the MAC Code I gave them didn't work etc) they finally connected me on the 19th October. Only the @ button kept flashing and I couldn't get connected. Since the 19th I have phone Orange every 48 hours but they keep telling me they need to do more line tests. I called BT and they told me the broadband line is fine but Orange say they need to do more line tests etc

The final straw came 48 hours ago when someone hung up on me. I had done Three calls in the same day and was told another, final line test was needed. So I relented and said, "If you promise this is THE LAST ****** ONE you can do it" and they said in 48 hours all would be fixed. I asked to speak to a supervisor and was told I'd get a call back in 48 hours (no such thing was forthcoming).

Today I called and was told another line test was needed. I swore at the ***** down the line and said this was not what I had been told. I insisted on speaking with a supervisor and he put me on hold, came back to say I'd have a ring back from one within two hours (that has not happened... yet, and let's face it - it won't).

I called the Orange shop I bought my phone from and said I wanted out my contract and they told me that because the broadband offer is a "free add on" I cannot get out, despite the fact I didn't need a new mobile and only needed the monthly contract for the broadband offer.

Is there ANYTHING I can do? HELP.

Hi,

I signed up to the £35 a month mobile phone contract with Orange to get their "free broadband" offer. After two months of messing up (saying the MAC Code I gave them didn't work etc) they finally connected me on the 19th October. Only the @ button kept flashing and I couldn't get connected. Since the 19th I have phone Orange every 48 hours but they keep telling me they need to do more line tests. I called BT and they told me the broadband line is fine but Orange say they need to do more line tests etc

The final straw came 48 hours ago when someone hung up on me. I had done Three calls in the same day and was told another, final line test was needed. So I relented and said, "If you promise this is THE LAST ****** ONE you can do it" and they said in 48 hours all would be fixed. I asked to speak to a supervisor and was told I'd get a call back in 48 hours (no such thing was forthcoming).

Today I called and was told another line test was needed. I swore at the ***** down the line and said this was not what I had been told. I insisted on speaking with a supervisor and he put me on hold, came back to say I'd have a ring back from one within two hours (that has not happened... yet, and let's face it - it won't).

I called the Orange shop I bought my phone from and said I wanted out my contract and they told me that because the broadband offer is a "free add on" I cannot get out, despite the fact I didn't need a new mobile and only needed the monthly contract for the broadband offer.

Is there ANYTHING I can do? HELP.