Have you plugged your spare phone into the socket on the bottom of the livebox ( the one with the white stripe above it) via the short white connection lead?
A simple one this but easy to do in error, you have not put a filter on the spare phone line have you? it does not need one.
Do the phones work OK on your normal phone line ?
I seem to remember that you have to power off then power on the livebox, after activation to ' enable ' the service, Elhana will know if this is correct.
The dialing tone is different, very similar to a mobile phone.
With your spare phone plugged into the Livebox, if the Livebox is switched off it should revert to your landline, ie your spare 'broadband' phone reverts back to your normal phone line.
Have you tried dialing your broadband number from your mobile ? if it is all set up correctly at Oranges end your Livebox phone should ring, if your Livebox phone is disconnected, your livebox is switched off or there is a fault at your end your Livebox phone obviously will not ring and the call will be diverted to your broadband voicemail. If it does not divert to voicemail then the problem is at Oranges end
Hope this helps.
As 30111987 says there is always the possibility of a faulty livebox.
Have you plugged your spare phone into the socket on the bottom of the livebox ( the one with the white stripe above it) via the short white connection lead?
Yes, I've done this!
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A simple one this but easy to do in error, you have not put a filter on the spare phone line have you? it does not need one.
Could you clarify what you mean by the 'spare phone line'? The only filter I have used is the one into the phone socket in the wall which the livebox is then plugged into
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Do the phones work OK on your normal phone line ?
Yes, they work fine!
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I seem to remember that you have to power off then power on the livebox, after activation to ' enable ' the service, Elhana will know if this is correct.
Yes, I've tried this a few times without success.
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With your spare phone plugged into the Livebox, if the Livebox is switched off it should revert to your landline, ie your spare 'broadband' phone reverts back to your normal phone line.
Yes, this happens. So with the Livebox switched off I can phone using my normal landline number; but with the Livebox switched on there is no tone and no ability to call at all.
Quote:
Have you tried dialing your broadband number from your mobile ? if it is all set up correctly at Oranges end your Livebox phone should ring, if your Livebox phone is disconnected, your livebox is switched off or there is a fault at your end your Livebox phone obviously will not ring and the call will be diverted to your broadband voicemail. If it does not divert to voicemail then the problem is at Oranges end
If I call my broadband number, it goes straight though to the Orange voicemail.
Does any of this suggest an obvious problem to anyone that I'm missing? I would be grateful for any assistance that anyone can offer!
I seem to remember that you have to power off then power on the livebox, after activation to ' enable ' the service, Elhana will know if this is correct.
Yes, I've tried this a few times without success.
Quote:
With your spare phone plugged into the Livebox, if the Livebox is switched off it should revert to your landline, ie your spare 'broadband' phone reverts back to your normal phone line.
Yes, this happens. So with the Livebox switched off I can phone using my normal landline number; but with the Livebox switched on there is no tone and no ability to call at all.
If the livebox phone light is on it's showing the service as activated and "should" be working.
Using the two phones and them working with the livebox turned off shows there's no problem with the phones themselves or the little adapter they plug in through.
What you're going to need at this point is for this talk service issue to be escalated so a backend team can look into it and either fix the problem or provide another fix. This may have been done already but it's hard to know, the time it takes can vary for them to examine the issue so there often isn't a simple quick fix.
What you're going to need at this point is for this talk service issue to be escalated so a backend team can look into it and either fix the problem or provide another fix. This may have been done already but it's hard to know, the time it takes can vary for them to examine the issue so there often isn't a simple quick fix.
Thanks for this Elhana. Could you advise as to the best and quickest way of getting this done? Is it just a case of calling Customer Service or Technical Support?
Thanks for this Elhana. Could you advise as to the best and quickest way of getting this done? Is it just a case of calling Customer Service or Technical Support?
Make sure you go through to tech. Let them know what you've tried so far and ask for the talk issue to be escalated. You'll need to be near the PC/livebox so they can check and take a bunch of details and it'll be sent off to be checked. As I said they may provide a time frame but it can't be guaranteed when there will be a response back, hopefully it'll be quick though.
it took me 3 weeks of constant calls and emials to get my talka ctivated and working. Itt got escalated and escalated and went to the CAT team. it was only when i went through cancellations and Spoke to a guy called Craig it got resolved. Worked fine since.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
Elhana wrote:
If the livebox phone light is on it's showing the service as activated and "should" be working.
My light was on but it still did not work - problem was a faulty Livebox. All sorted now.
Before they will replace you will have to do following:
> -had a replacement phone adaptor
> -factory reset livebox at least 3 times
> -tried with at least 2 or 3 different handsets
> -had the talk service account closed and reopened
My light was on but it still did not work - problem was a faulty Livebox. All sorted now.
Before they will replace you will have to do following:
> -had a replacement phone adaptor
> -factory reset livebox at least 3 times
> -tried with at least 2 or 3 different handsets
> -had the talk service account closed and reopened
As with all things the hardware can be faulty or just fail. That list is the main things to try, though the talk account closure isn't done anymore, it would indicate a back end problem which should be fixed without going for that option.
My broadband connection has been very consistent over the past few months, which is one things to be thankful for. However, the Talk is not working.
My livebox light is on for the phone and in the livebox settings/Member Centre, the Talk has been activated and a number allocated.
However, I plugged two phones in today and neither of them was able to register a dial tone.
Hi,
I have exactly the same problem. My Talk service was working fine until about 5 weeks ago when it just stopped working. Since then the Talk line has been completely dead, but the red phone light remains lit on the Livebox.
I have spoken to support many times, been sent 4 replacement phone adapters, tried several factory resets, had my Talk service cancelled and reinstated (with a different phone number), tried 4 different phone handsets. Everything except replace the Livebox, which the support people in India refuse to do.
My problem was escalated to UK support on 7th Nov, since then I've heard nothing and no notes have been added to my account. The support people in India say there's nothing more they can do except submit another escalation request, which they have done.
I am rapidly running out of patience and will soon be consulting with Trading Standards to see what action I should take next.
My problem is still being investigated by head office with the highest priority. However they have agreed (via email) to refund the cost of evening & weekend calls made on my BT line in the meantime, plus the calls I've made to the 0870 number trying to get this fixed.
Knowing that I won't be left out of pocket, I'm prepared to leave them to get on with fixing the fault. No doubt they will eventually try a replacement Livebox. In fact I'm wondering if the delay may be due to a shortage of Liveboxes following the free broadband offer. (The free offer no longer includes a Livebox for new customers.)
I too have a dead talk service, since about mid September.
I've been sent 2 phone adapter leads, had my phone service closed and re-opened (with a different phone number). The phone light is on but nothing can be heard in the phone and it does not ring. If the Livebox power is knocked off then it works through my BT line. When the livebox re-boots and the phone light comes back on (with a relay click) the phone goes dead again. If I ring my 0845 livebox number from my mobile I hear ring tone and the phone light on the livebox flashes (indicating in-use - but phone remains dead). I am convinced that the Livebox is faulty but Orange insist it is OK and say they will not replace it.
You've just described my problem exactly! Right down to the line going dead when the red telephone light comes on and the relay goes click.
Considering that incoming calls are clearly reaching the Livebox from the internet, but not leaving it to reach the telephone, despite having a working phone connected via a working adapter, how can the problem be anywhere except inside the Livebox???
However the frontline support staff are apparently not authorised to issue a replacement Livebox. You need to get the problem escalated to head office, if you haven't already. They will ask for all sorts of details that they ought to know already (Livebox serial no. & MAC address, IP address etc.). Don't hold your breath for a reply, I've been waiting since 7th nov, but if you email them via the support form on the website and ask about a refund, they should agree to refund your BT calls that would have been free via Talk and calls to the 0870 support line.
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