Now here's a good thing.
Get an email saying I can view my latest statement online - go to the members centre, log in, and I get "error 13e101 We were unable to retrieve you invoice information. Please try again in a while"
Called the customer service number, lady said - "Hold on - I'll look up that error message" - I'm p*****g myself laughing at this stage becuase my experience of their customer service previously would suggest that there's 0% probability of this - andm, sure enough "Oh - I don't know about that error message, sorry. I suggest you call technical support"- She even gave me a password - which didn't work - too old. I rang the tech support number to be told - " Yes the system's down" - NO s**t SHERLOCK! - Me: "Any idea when it'll be up again? - I rather need the invoices to claim as expenses" - Him: " No, sorry, try again later" .
CRAP COMPANY CRAP SERVICE - LEAVE IF YOU CAN!
So how can it be down for so long, and it only takes until now to get someone working on it - oh, and just to top it all, they can't say how long it'll take...
I have not been able to view my statement since 24th october. They cannot say when i will be able to. i have emailed them tonight to ask for a paper copy as this isn't good enough from a large company!
I'm owed £20 by them which the C/Services people promised??? would be on my October statement. Like everyone else I can't see my statement. Well this morning I looked at my cr. card statement. Surprise, surprise no rebate!
_________________ Formerly Orange and sad
Now PlusNet and glad!!
Regards Dave
orange owe me £17 for charging for talk calls that are free. it's the third month this has happened.
orange replied to my email yet again to say they don't know when this will be resolved and to bear with them. I sent a very stroppy email back and think it maybe time to get ISPA involved
Still no rebate - got an email reply saying it had been "forgotten"! and will be credited shortly - don't think I'll plan on using the £20 for Xmas pressies!!
_________________ Formerly Orange and sad
Now PlusNet and glad!!
Regards Dave
My problem was first noticed 6th October, I have spoken to them repeatedly pointing out the problem is most likely a corrupt database, and of course they agree but to top it all last week they requested I call Technical Support at 50p per minute to discuss THIER problem.
I have now given them the ultimatum - fix it by Friday 8th Dec or I will order from a new supplier and cancel.
Hoorah! I notice that I've actually received a credit of £1.41 from Orange this month - must be my long awaited (6 months) rebate for my "free" speed upgrade. Can't check however cos the C/S Centre comes up with "unexpected error" when I try to look at my latest bill!!
I'm now going to keep my head below the parapet - no more "free upgrades" for me thank you! As I'm on a small exchange hopefully they will never unbundle or even get round to "Maxxing" me!
_________________ Formerly Orange and sad
Now PlusNet and glad!!
Regards Dave
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