No - lost Wanadoo Broadband on 8 April, so that makes it 17 days and counting. I have been offered Anytime Dial Up, so at least I am not completely cut off.
Only advice I can give is to keep ringing Tech Support asking for an update on your problem.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hello guys
I am trying to reply and keep up with as many posts as I can, but as you can see, this site is attracting a lot of attention!!! It takes a lot of time! But I am struggling through to help others.
Yes, I had my 8Mb connection sorted - Was it due to setting up this site? Perhaps. But also, PC Advisor, ZDNet UK and The Register contacted Wanadoo on my behalf.
I also spoke to a Sunday Times correspondent who contacted me via this website although the interview was not published. He is still keen on getting the article published and is looking for others to add their comments. A newsletter email was sent out to registered members of WanadooProblems.co.uk a week or so ago about this. I shall update everyone soon.
I am now in the process of recovering compensation promised by Wanadoo... More soon...
With respect to getting your connection back:
I think, but I do not know for sure, that an engineer must physically visit your telephone exchange and repair the fault (if it is due to a completely lost connection - as was my case). This sorted my connection, and touch wood, all seems well so far - but from what I have read on this forum, it may not be the same story in 3 months time when things seem to go wrong! We'll see.
In between work etc., I am trying to assist with postings on here, but unfortunately , at the moment, advice is all I can offer, and that seems to be limited too!
I have spoken to Wanadoo PR and they would not answer any of my questions, stating that they would only speak to "recognised" media authorities.
I will start speaking to "recognised" media authorities and see if they are more successful in getting answers, although to date, even these "recognised" media authorities are getting nothing but rhetorical answers from Wanadoo's PR.
mine is currently alrite but not running at the reported speed of 7.5mb my line was suppose to have been able to handle
it jumps from 1mb-6.5mb on various days so its really still not fully fixed yet but at least i aint gettin disconnected like before!
still not fully happy with the service
So what did you say and what did they do to fix your connection. Im getting a call back from them soon is that gonna help.
basically jsut lotsa emails and fone calls sounding angry and stating ur problem...if u dnt keep at them then dey might forget ! threaten to report them to isp agency bleh bleh watchdog and hopefuly they might actually move outta der seats!
Whoo - hoo! Got my connection back yesterday; have not checked what speed it's working at but in theory it should be 8 Meg for the same price I was paying for 2 Meg. In all I was off for 18 days. The woman from technical support was almost more elated than I was - they must be spending most of their time dealing with irate customers.
Sorry if I sound smug, but I hope the rest of you get your problems resolved sooner or later... My advice:
- Keep phoning Wanadoo Tech Support, on a daily basis if possible. You have to try to get them to "ESCALATE" the problem - otherwise their strategy is just to get you off the phone as soon as possible. If they tell you not to call back for five days, ring the next day anyway for an "update".
- Don't blame the Tech Support people - my experience was that most of the people I spoke to were pretty good (with the exception of one grumpy sow in customer service and a tetchy TS person who told me the problem was my fault because I put in the wrong log-in). They have to read through an ever increasing file on your problem so give them a chance to get to grips with it.
- Make sure you get Anytime dial-up, so you can at least get your e-mail.
- When you get your service back, you should get a refund for EVERY DAY you have been without the service. I was initially told yesterday that I could only be refunded for the days on which Wanadoo logged a call from me. It is possible for Wanadoo to check whether you logged on. Obviously the more often you phone the less likely you are to be given this spiel.
- This is the first time I have had any problems with Wanadoo; it's otherwise been fine and one of the cheapest ISPs on the market.
- I would also like to pay tribute to this site - without it I would not have had a clue what the problem was and would probably still be waiting for Wanadoo to call me back.
Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Hi Insupportable
That's great news!
Well done!
And thank you for your kind comments - I am sure that this site is helping others - Wanadoo are certainly watching it and I have had feedback from other users saying that their WanadooProblems were resolved by what they think was direct intervention from this site.
I shall be setting up a new part for the forum where those who have got their connection back or problem resolved can shout from!
This site only works due to the participation of others who voluntarily offer support and advice to disgruntled Wanadoo customers. Thank you to them!
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