I thought I might kick off an interesting topic as to who has been on hold the longest to Orange Customer Service. I realise that this will depend on peoples honest answers but I wanted to kick it off by saying I was on hold this morning for 1 hour 25 minutes then I hung up.
Alec
Yes I did mean just waiting for someone to answer initially. It would appear from the lack of response it mustn't be that much of a problem.
Hi Alec,
My average time( of being on hold ) in over 6 months of grief would I think be 25mins.
I spent a total of 15 hours on the phone during this period ! equivelent to 2 full working days
I would estimate that of the 15 hours I got at best 45 mins of sensible advice.
Shamefull isn't it ?
Wouldn't it be great if such as Ofcom, Ispa or whichever toothless dragon the Isp's are under made them publicise this type of information?
All the info is there (all the C/C's calls are logged ).
If we were able to view the quality of the C/S provided before we decided to join I think it would make them get their act together.
As to your question "it mustn't be that much of a problem.", there are very many who were Orange customers who have now moved on to other ISP's, myself included, due to this and other problems.
Others sadly have put up with it ( filling Oranges coffers ) because they have no other means of trying to get their problem solved .
If only Elhana was in charge of C/S systems and training, especially training the management!!! all would be well
Thanks for the comments 1step, I dumped Telewest to join Orange it's a shame I hadn't found this website before dumping them I thought there CA was pretty poor but at least they answered the phone straight away and if you were on hold it was only for a couple of minutes. I am now starting to realise that ringing them is a waste of time and the only upside is that the staff always seem to be so happy when you do get through. I have also given up asking when I am going on 8 megs as nobody seems to know the only comment I have had recently from a CA is that LLU has got big problems and Orange are looking at IP Stream.
If only Elhana was in charge of C/S systems and training, especially training the management!!! all would be well
Hehe, don't tempt me. The "Back to the Floor" program that used to be on BBC2 I quite enjoyed and I'm sure the current management would get a bit of a shock having to go back to basics like that and answer calls.
I've phoned Orange every day for the last two and a half weeks. The average time it's taken to answer the phone is 1 Hour. My kids are now used to seeing me with this growth I call a phone on my ear. I can cook a meal and eat it before I get an answer. Last Wednesday it took 1 Hour 45mins. By that time I was so determined I would of taken the phone to bed with me.
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during this period ! equivelent to 2 full working days 
.
If only Elhana was in charge of C/S systems and training, especially training the management!!! all would be well 
