I have been a customer of Freeserve/Wanadoo/Orange since 1999. I began with dial-up on a pay as you go service, then moved to the unmetered package when it was launched, before upgrading to Wanadoo broadband in May of this year; seemingly just a very short time before they were taken over by Orange.
For the entire duration of this time I have used (first Outlook and then) Outlook Express for my e-mails. This has proved essential since May; as I am disconnected approximately six times every evening, and so using the webmail page often proves disastrous when I write a long e-mail but then find that I am disconnected when I attempt to send it.
Despite assorted problems with my broadband connection since May 2006, the e-mail function using Outlook Express has always worked (so long as I have been connected). However, early on Saturday morning I received the following error message, saying that my “POP3” mailbox would not allow me to access it:
The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'pop.wanadoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
For the past four and a half days I have received the same error message every single time I attempt to connect to my inbox using Outlook Express. I can still access my e-mails on the webmail page (and can confirm that my mailbox is currently only 1% full), but still it will not allow my Outlook Express to access it. I have never had this problem previously in seven years, including the five months so far spent on broadband. I have not installed any new software, deleted anything or changed any settings recently.
Does anybody have any advice? I would be extremely grateful. Of course I have e-mailed Orange about this... But I have sent a total of seven e-mails to Orange customer services since May (using both the online response form at their help page and the direct customer services e-mail address), but have never once even received a reply. I have also telephoned them four times, but every single time I am just passed backwards and forwards between different people before eventually being told to hang up and dial another number. In the end, I was given the same number to ring which I started off with. I was polite and clear in my discussions with them about the problems, but sadly I got the impression that nobody was really interested in addressing them.
Is anybody able to offer any assistance or advice? I would be incredibly grateful.
The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'pop.wanadoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
Try disabling the scan of incoming emails in your Anti-virus program options. First ensure that the Auto-protect/Resident Shield/whatever feature is enabled.
The connection to the server has failed. Account: 'pop.wanadoo.co.uk', Server: 'pop.wanadoo.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
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