OK - After finally getting my MAC code, placing an order with IDNet, and everything going swimmingly until final migration today - it seems the MAC code (which I have been told on 6 separate occasions by Orange is fine and which was confirmed by IDNet) may not be valid.
I had to complain to ISPA to get the code in the first place. I have already paid IDNet for the first month. I have spoken to 3 CS "advisors" and a supervisor - to get nothing more than offering me a new MAC code (which will obviously reset the clock).
I'm going straight to ISPA escalation this time. I also instructed Orange that they are NOT authorised to record my calls, nor to use my calls for training purposes. No guarantees there either. Looks like I may have to speak to a solicitor too, since they are now (potentially) breaching my right to privacy.
I am in the exact same position. I acquired my MAC code from Orange, subscribed to IDNET and my migration date was the 10th October.
Needless to say it didnt work, and after a few weeks of chasing what the delay is IDNET have advidsed me that BT are unable to migrate me because they dont see my line as a BT line anymore - something to do with the LLU migration which caused a problem with my line.
Still no conneciton since the 8th September
Anyway, as of Monday I cancelled with Orange (even though they offered me another MAC code) and will have to wait now until my line clears so IDNET can then pick up the provision of Broadband.
As a side note according to Orange (who rung BT when i complained the MAC doesnt work) they have now said BT are no longer accepting MACs.
Anyway, my best advice is to cancel with Orange and forget about trying to get another MAC - its not worth the trouble.
Odd, BT have and always will accept MAC codes, it could be that the migration went through around about the time you requested the MAC code therefore making the original invalid.
Joined: 13 Aug 2006Posts: 1689Location: Marylebone Central London
Orange are talking a load of codswollop again what a disgrace they are, i saw a post somewhere saying that most of the invalid MACs come from Orange.
A Entanet representative only said today in a post on adslguide that LLU migrations are running smoothly more these days, funny how anyone migrating from Orange doesn't.
_________________ ex Freeserve/Wanadoo/Orange Blog
Well - having spoken to IDNet today it seems that when Orange LLU'd us they also put a marker on the line that suggests that they are providing our telephone service, too. This is what prevents the migration, since the line is no longer seen as a BT line.
Now IMHO, this must be illegal. IDNet are working with BT ATM to try to find a resolution. In the meantime, anyone with the same problem is encouraged (by myself and IDNet) to report Orange to the ISPA and to Ofcom.
This smacks of active action by Orange to prevent migrations. I wonder if the monopolies commission would be interested in this too?
Well - having spoken to IDNet today it seems that when Orange LLU'd us they also put a marker on the line that suggests that they are providing our telephone service, too. This is what prevents the migration, since the line is no longer seen as a BT line.
Now IMHO, this must be illegal. IDNet are working with BT ATM to try to find a resolution. In the meantime, anyone with the same problem is encouraged (by myself and IDNet) to report Orange to the ISPA and to Ofcom.
This smacks of active action by Orange to prevent migrations. I wonder if the monopolies commission would be interested in this too?
Steve
Hi D-Dan,
To simply describe what happens.
On a NON LLU exchange swapping from one ISP to another is a relative simple task due to the fact that the ISP's buy the service from BT and re-sell it to you. All the neccessary equipment belongs to BT.
To change in these circumstances, non LLU, is a relativley simple excersise done by computer, ie telling the system that this connection is now cancelled by ISP (a) and ISP (b) now provides the service. Down time is usualy advised as up to a couple of hours but for most people is only a few min to half an hour downtime.
On the other hand when an ISP LLU's an exchange they put a piece of their own equipment in the exchange at the end of your line, ie this equipment is nothing to do with BT. The ISP only then pays BT a lot smaller fee for the use of the line.
On connecting or disconnecting you to an LLU service an engineer has to go to the exchange in question and phisicaly make the connection. Ie in your case Orange would get an engineer to go to the exchange,remove their connection then the BT connection would have to be reinstated, (talking about broadband here not your actual telephone line / connection, this stays the same).
So Orange have to book an engineer, the engineer goes to the exchange etc and thats what takes time and MONEY! something Orange like raking in but not spending.
Therefore Orange won't send an Engineer to the exchange for just one customer, they will wait until they have a couple of connections/disconnections and or maintainence to do and do the lot together! hence the up to or 20+ days quote.
The tight ar**s !!!! couldn't give a monkeys for existing or new customers, just how much they can wring out of them.
P.s. unless anyone is moving to another LLU provider, the quickest and cleanest way if you are an LLU customer of Oranges is to do a cease.
I did just this, it took Orange 10 days to remove the ' marker ' , then 4 days for my new ISP to get me up and running. All in all 14 days without broadband, I used dialup sparingly during this time, the library, friends and family for anything that needed longer time downloading / surfing etc.
The 14 days soon passed resulting in me having a fast , STABLE, connection, something Orange had been unable to provide for 6 months since they LLU'd my exchange.
1 Step, no longer paranoid about the flashing Livebox lights
I don't give a monkey's whether Orange want to do it or not. I've escalated my complaint with the ISPA, and made a formal complaint to Orange. Continued failure and I'll throw the book at them (Ofcom, Watchdog, Daily mirror).
As far as I'm concerned, them implying that they own my line when they don't, regardless of the reason, is immoral at best and illegal at worst.
Just an update. Following the second ISPA complaint I received a written response from Orange this morning - which covers the same old BS. (ie. Not all ISPs accept LLU. My only option is to cancel. Have a free month etc.)
Needless to say that a reply (written) is on it's way back to the signatory pointing out that her reply is at best misinformed and at worst misleading. I have pointed out that the marker on my line incorrectly indicating that it is not a BT line is the problem, and have said that the options are:-
i. Remove the offending marker
or
ii. Put me back on IPStream, at their expense.
I have also pointed out that my complaint has not been answered, and that I require the CISAS reference number to enable further escalation.
Enough was enough for me last Monday (23rd Oct) so I cancelled.
I rung them up on Thursday just to see how my cancellation was going, and they told me they had rejected my cancellation becasue there was a problem with their systems, so they will re-submit my cancellation on Friday.
Seems even when you want to get rid of them you cant. What makes it workse is they now say it will take 10 further days to clear the line, starting from Friday, not Monday when I actually cancelled.
So becasue of the shoddy Orange support/service I now have to wait even longer to be rid of them.
By the time I get another connection it will have been about 10 Weeks. If im honest I have had enough and even when I get a new connection I think I will be too traumatised to use it ever again ..
Well I have no intention of letting them off the hook. If they fail on this, next step is Ofcom (with a specific complaint about the misleading marker), Watchdog, the daily mirror, parish newsletter. In fact anywhere I can get exposure.
I don't care how big they think they are - this time they've picked on the wrong one
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