Please see my letter to Orange and contact me if you feel the same way.
Please check my records. I have contacted you many times now and cannot get through to anyone that seems to be able to solve my problem.
I am so tired of contacting your organisation. I believe you are more interested in selling Mobile Phones than you are in your acquisition of Wanadoo. Wanadoo and Freeserve were fine but your total disregard of me and others like me has prompted me to contact the BBC Watchdog Programme.
Your Company is simply no better than a Cowboy Plumber or Builder. In that you know there is a problem but don't seem to know how to solve it. You are quite happy to continue ripping me and others off for their monthly fee and it is time you sorted this out. I could not operate my business in such a way as my customers would soon find someone else to supply them.
I am receiving countless bounce backs. Like many others I work from my home and not my office and I am finding that clients and suppliers are not receiving emails from me - particularly when a pdf or word attachment is attached.
I have had no problem up until the beginning of this month (October 2006) but my Google searches reveal that this problem has been in existence for some while.
I have endured many hours on the phone to you staff (some untrained) and have practiced my anger management skills which have been tested to the full.
I have been in touch with the Sun Newspaper and hopefully they are sending a reporter round to do a follow up story. Yesterday, I called the BBC and a very helpful lady suggested I mailed Watchdog (A Consumer Programme - Do you remember the dictionary definition of Consumer?) I am also contacting my local branch of Trading Standards because I feel you are in breach of your contract with me. I can cope with my Family contacts through my hotmail account but you are costing many small businesses loss of earning/profits and not to mention a great deal of unnecessary stress. I also intend to follow this up with my local MP and the Minister for Communications in Whitehall.
I have requested my MAC Code and like many others have been told that I have to do this by email. I email you and you ignore the emails.
I forward the bounce backs to Postmaster and nothing happens.
Out of Courtesy, I have requested someone from Senior Management to contact me. But again you do not afford me that Courtesy. I hope to establish a Orange User Action Group and persuade people to find a way to migrate to a service provider that will treasure our accounts and provide us with the right back up service.
I have given you plenty of opportunities to repay my loyalty to Freeserve and Wanadoo but from the lack of action or information coming forward, I can only presume the publicity I will generate will not trouble you
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