I was just wondering if anyone else has had the same problem as me. I registered for broadband and received ok. broadband working fine but no talk service. Tried activating it in member center but all it says is
Your Wireless & Talk service is being activated. This can take up to 24 hours - you can use the Internet while you wait but you can't make calls using the service.
We'll send you an email to tell you when your account is activated...
Once your service is live, switch your Livebox off and on again at the plug. The red phone light on top of your Livebox should be lit up. You're now ready to make calls.
Broadband customer support.
0870 010 2462
Lines are open from 7am to 11pm, 7 days a week
Calls to 0870 numbers are charged at national rates from a BT landline (7.5p/min daytime, 3.75p/min evenings, 1.5p/min weekends) or 4p/min via Wireless & Talk. Charges from other networks may vary. Calls may be monitored.
Sent them email and they have passed problem onto the escalations team. This has now been with the escalations team for about 2 weeks now and still no email, same message and no contact from them, Tried constantly emailing support and get told that its still in hand with escalations and they are working at the highest priority (doesnt seem much of a high priority) This is really starting to do my head in now,
Yes I have exactly the same problem. I transferred to broadband max for a special deal of £17.99 a month and that was over a month ago. I have contacted them on at least ten occasions to no avail. They have no idea when I will be connected, I just need to `keep on trying'.
Its a farse, and will give them another few weeks then cancel.
Hi Thanks for that least i know im not alone. ive been connected to broadband now for more than a month, still nothing here i cant really moan too much theres people here without a live connection at least my broadbands working (for now anyway)
Hi Thanks for that least i know im not alone. ive been connected to broadband now for more than a month, still nothing here i cant really moan too much theres people here without a live connection at least my broadbands working (for now anyway)
I would suggest you contact customer service and ask why you have not been connected. They will ask for you IP address, MAC code and Livebox seriel number. They will take these details down and say it has to be manually started that should take a week. You will wait a week and then they will say you will have to wait an unspecified time. You will write to their complaints dept and get no response. You will write to the trade body and they will forward the complaint to Orange, who will say they will reply in a week and you will hear nothing.
You will then phone them up and they will say look there are load of people with problems and they are trying to get through them asap and people ringing up all the time doesn't help!
Hello, Well I seem tobe having the same Problem as Most of you! My Broadband works fine but the Talk side does not work at all! I have made Countless phone calls written letters of Complaint ( even sent one to Orange Head office) but still no talk service. I have been told to do all the usual things that the rest of you seem to have done, Resets, entering s/n and MAC codes numerous times but Orange seem completely incapable of providing the FULL Service I am paying for! Once whilst on yet another phone call to Customer Service? In total frustration I said to the Guy ' I,ve Got a good mind to cancel my Direct Debit and switch to An ISP who can provide what I want', and was told that if I did so I would Have a ' Black Mark' placed against me and No ISP Company would provide me Broadband! A bit over the top I thought when a company your paying to provide a service it can't seem to provide try,s to force you into sticking with Them! Anyhow I've been told by one of the Managers in Customer Service that there is no point in sending me a new Livebox as Orange are well aware that it is A problem at Their End and not the LiveBoxes, and that ALOT of customers are experiencing the same problem and all I can do is wait until it is sorted out! After asking how much LONGER I've got to WAIT he was very honest and said He really didn't know as there is no time frame as to when the Talk Service Problem would be sorted out? The thing is How Long do we wait?
I did receive a letter in response to my first letter of Complaint telling me to E-Mail them at a given address quoting a time Five days from the letter and somebody would call me within Three hours of that time on the quoted day,( yesterday 10/10/2006 ), but guess wot I have not received a call! So I have sent another E-Mail asking for a call but I'm Not holding my breath.
I really don't know were to go from here I've done everything I can think of , Masses of phones to Orange ( Costing my £'s in BT call costs ), I've filed a monitering report to OFCOM, E_Mailed Trading Standards and written Letters of Complaint , but still I don't have my Talk Service Working. I think maybe I/We should Contact Watchdog or Something, I would Appreciate any Comments on whether any one else has gone down this Route, Anyway thanks for reading my Whinge. ( I let everyone know if I get my Talk Service Going).
Cheers again, Pitbull.
I am wondering whether to put a FOI (freedom of information) request in which would provide me with all the details they hold about me and also the contacts I have made to them and then on receipt of that put in a claim to the smalls claims court for breach of contract - either that or i will get a MAC code and go elsewhere! I have just written to http://www.theregister.co.uk/ to outline a potential problem with the talk service.
I think if you just cancel you DD then they will black mark you but if you cancel and akk for a porting code then you should be ok.
I think if you just cancel you DD then they will black mark you but if you cancel and akk for a porting code then you should be ok.
Thats how it's supposed to work but if you take the MAC code option then when it comes back from BT that it's been transferred your account is then cancelled. If the code isn't used the account continues as normal.
It just really seems to me that Orange (the company) aint a clue what they are doing they have a problem with everything they do.. i used to work for their tech support so i can feel for the agents who dont get told when these problems occur they just realise when everyone seems to have the same problem. My8 problem really is annoying but after working for them i cant complain to front line agents. Orange seem to have more problems than any other isp i know. fair enough that technology does have problems but shouldnt be as bad as this. Always some server down or some outage somewhere anyway moan over lol
Well having complained through the trade association (ISPA) I have now recevied a letter from Orange saying they are going to replace my livebox (not sure what purpose that will serve!) and also offering me two months free broadband max (for which I am paying £17.99 a month) so lets see where that gets me - will tell you once new box arrives.
Hi just let you people who are having trouble with talk service that i spoken to a reliaable person in Orange tech and they seem to be having a problem (as usual) with the talk service and it is in hand with head office to get sorted out. So hopefully should be fixed shortly and we can enjoy the free calls we been paying for..
Hi just let you people who are having trouble with talk service that i spoken to a reliaable person in Orange tech and they seem to be having a problem (as usual) with the talk service and it is in hand with head office to get sorted out. So hopefully should be fixed shortly and we can enjoy the free calls we been paying for..
Hi, just found this forum after having gone through some of the stages of complaint mentioned above, it is now late November, and there still seems to be problems , as I have still not had my talk activated after 2 months waiting. I am currently in contact with the Escalation department and I am awaiting a response.
I found the telephone number for the escalation complaints department on a website called "saynoto0870", its great for finding alternative numbers and has lots listed for Orange and wanadoo departments.
anyway, rant over,
Just thought I'd ask if anyone who posted previously on this topic had any success!!
I have had the same problem with TALK as the rest of you...except they are saying at Orange that the serial no and MAC code i am giving them doesnt match what they have at their end. I have given them these 2 codes off the bottom of my livebox about 20 times.
ive asked for a new livebox so that maybe they will then match what they have but no go there.
I am still waiting on phone calls, Ive made 6, and emails, 2.
"Its gone to my escalations team and you should be on within 10 days".....but im not. Its been about 6 weeks now.
"There is no timeframe we can give you, it has been passed on to head office".
It seems to me that even if they have a problem their end with the talk service in general, once they sort it, I am not going to be any better off if my codes on my livebox dont match what they have for me in their details.
Duh! But its good to hear Im not the only one............I think!!!
I have had the same problem with TALK as the rest of you...except they are saying at Orange that the serial no and MAC code i am giving them doesnt match what they have at their end. I have given them these 2 codes off the bottom of my livebox about 20 times.
ive asked for a new livebox so that maybe they will then match what they have but no go there.
I am still waiting on phone calls, Ive made 6, and emails, 2.
"Its gone to my escalations team and you should be on within 10 days".....but im not. Its been about 6 weeks now.
"There is no timeframe we can give you, it has been passed on to head office".
It seems to me that even if they have a problem their end with the talk service in general, once they sort it, I am not going to be any better off if my codes on my livebox dont match what they have for me in their details.
Duh! But its good to hear Im not the only one............I think!!!
Ring the escalation people yourself, I did and I am now up and running, they got it sorted in 2 days from the time I rang them direct 01132229100
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(not sure what purpose that will serve!) and also offering me two months free broadband max 
