Firstly can I say thank you to the person that started off this forum. I have had no broadband for about 1.5 weeks now since Orange have tried to upgrade me to 4.5 mb on a max 3.5mb line and have been through the usual tech support route and then onto were waiting for “BT engineers to work on your exchange” (Cardiff, Roath)
You have saved me a huge amount of time, money and stress just by providing the ability for other users to share their experiences so thanks again.
I must say that I work in the same line of work as these call centre agents and personally feel very sorry for them in their situation. Trust me, they would like to tell you the truth about the BT not helping them but they cannot afford to do this, as they would probably lose their job. Don’t get me wrong there are useless agents working for Orange but you must expect this in any large organisation – an example of this is being promised that my line would be fixed on a Sunday when the next agent explained that BT do not work on Sundays and I would have to wait another 2 days.
Anyway my line is still flashing with no dial tone and I have decided to move to Zen Internet. I was hoping Zen would do the chasing for me but sadly I need a MAC code on the website to apply for it.
I have noticed some users having trouble getting the MAC code off Orange but could somebody please explain the best process to get this off Orange and possibly check that they have put my request through to BT.
On a final note I have always had a good service off Orange over the last 15 months but have to move providers because they are powerless to help me.
The other question worth asking, is why would BT want to help them? They are a direct competitor and Im not surprised there bending every rule in the book.
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