I'd just firstly like to say I've read through a fair bit of this forum before deciding to post a new thread and although a lot has been answered, I'm not sure that my query has...
As the topic describes, we have the free broadband service (through mobile contract). I say we, because I am living in a shared house and also I am not the account owner of the service but I do know we are not getting the service that is described on Orange's own website.
As far as I know, we should be receiving 'up to 8meg' malarky, which according to our Livebox, our line can can receive about a maximum of 3 to 4 meg.
The first Three websites confirm we can receive ADSL Max 1.5meg or above. but Orange report we can only receive 512k.
According to BT's wholesales website there was something about waiting 10 days for the maximum speed to be registered and so I thought fair enough, I will wait for that. That initial 10 days was up yesterday and there has been no registed change in speed.
Last night I turned off the router all night and then checked it this morning, with no changes shown.
I think I have done most things possible, with only ringing Orange left for options, but I want to try here to see if I can save my landlady's money (going by the posts of how terrible their Customer Services is).
What I would like to know is if;
a) I'm not wrong that we should be expecting up to 8meg service?
b) any possible reason we are not getting it?
c) if its Orange's fault and they've most likely set a minimum speed via ADSL and not 'enabled' ADSL Max?
I would just like to add, we are in the Winterbourne area and unfortunately a fair distance from the exchange.
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