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< Problems with upgrades to 8Mb ~ ADSL MAX upgrade is available now

Will you Pay or it wait for ADSL MAX

Pay

[ 5 ] 41%

Wait

[ 7 ] 58%

Total Votes : 12

cherrion

Posted: Wed Sep 20, 2006 6:04 pm

Joined: 07 Apr 2006 Posts: 105

I have just been on the member centre, under the change speed option and you can pay £20 and get upgraded now. Or it says Orange will upgrade you for free sometime within the next 6 months.

OrangeProblems

Posted: Wed Sep 20, 2006 6:04 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

SkyDragonSK

Posted: Wed Sep 20, 2006 6:29 pm

Joined: 09 Sep 2006 Posts: 8

You forgot a third option - Neither.

cherrion

Posted: Wed Sep 20, 2006 7:36 pm

Joined: 07 Apr 2006 Posts: 105

You dont have a choice. Orange will eventually upgrade you regardless.

30111987

Posted: Wed Sep 20, 2006 10:01 pm

Joined: 08 Apr 2006 Posts: 346 Location: Scotland

just paid the £20, as much I feel a little cheated (as they wont say if I would get it free next week or in 6 months for example) I'd rather pay and have the faster speed within a few days.

As it's still through BT I don't expect to have too many problems (unlike Wanadoo LLU)

I will let you all know how it goes - as long as i'm not cut off Razz

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OrangeProblems

Posted: Wed Sep 20, 2006 10:01 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

cherrion

Posted: Thu Sep 21, 2006 6:56 am

Joined: 07 Apr 2006 Posts: 105

you shouldnt have any downtime. But thanks for letting us know.

staffsfc

Posted: Thu Sep 21, 2006 3:00 pm

Joined: 31 May 2006 Posts: 35

Yesterday the speed upgrade page (on the Orange portal)said I could get 4.5meg (Pay £20 upgrade or wait up to 6 months for free), adsl max, today it say's I can only get 2meg, the service I am on now. Anyone else found this ?

30111987

Posted: Thu Sep 21, 2006 3:24 pm

Joined: 08 Apr 2006 Posts: 346 Location: Scotland

same issue here

I'm going to flip if they charge me £20 and "upgrade me" to the same speed I was at before (2mb)!

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dfurnell

Posted: Thu Sep 21, 2006 4:56 pm

Joined: 21 Sep 2006 Posts: 5

Hmmm I'm already on Broadband Max but in a non-LLU area hence I'm only on 2Meg. How do I know if Orange ADSL Max is available? Is it everywhere or just where BT supply that to Orange? My local exchange is ADSL Max enabled according to http://www.samknows.com/. I don't know if that's just for BT Broadband people or anyone who has ADSL. Any ideas anyone?

DF

30111987

Posted: Thu Sep 21, 2006 5:04 pm

Joined: 08 Apr 2006 Posts: 346 Location: Scotland

The Max package and ADSL max are not the same thing.

People on the plus and max packages will be upgraded to adsl max (provided they are not already LLU'd) within 6 months

yesteday you could pay to be put on adsl max within 10 days - although that seems to have dissapeared

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JohnM

Posted: Thu Sep 21, 2006 5:32 pm

Joined: 03 May 2006 Posts: 242

30111987 wrote:

yesteday you could pay to be put on adsl max within 10 days - although that seems to have dissapeared

cherrion said here:

http://www.orangeproblems.co.u...ight=#4065

Quote:

Here is a thing for call centre staff.
'We'll launch IPSM to approximately 2000 customers at the begriming of September. From October all new customers will be put on IPSM (IP STREAM MAX) if it's available to them if they're not in an LLU area. In November we'll then begin to upgrade all of our existing 2 meg customers on to IPSM '

Maybe they've got their 2000 guinea pigs now.

Elhana

Posted: Thu Sep 21, 2006 7:29 pm

Joined: 11 Apr 2006 Posts: 3394

JohnM wrote:

Maybe they've got their 2000 guinea pigs now.

The guinea pigs should have been already offered ADSL Max rather than requesting it.

Maybe they're limiting the migrations in order to prevent larger scale problems cropping up or it could have been an error where it's gone off today or that yesterday it was up when it shouldn't have been.

cherrion

Posted: Fri Sep 22, 2006 6:53 am

Joined: 07 Apr 2006 Posts: 105

orange seem to have now changed the Speed upgrade screen back to as it was.

counterstrike

Posted: Fri Sep 22, 2006 2:12 pm

Joined: 08 Apr 2006 Posts: 11

30111987 wrote:

Any news about your upgrade?

30111987

Posted: Fri Sep 22, 2006 2:54 pm

Joined: 08 Apr 2006 Posts: 346 Location: Scotland

not yet

they have not emailed me at all, in my account center clicking upgrade takes me to a page saying they are already processing a request (so it's in their system)

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dfurnell

Posted: Fri Sep 22, 2006 5:46 pm

Joined: 21 Sep 2006 Posts: 5

Thanks for the comments everyone; I guess I'll have to wait until my turn. Luckily my exchange has no LLU planned!

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