inditechguru, you do not appear to have fully understood the problem, (though I applaud the aspirational choice of screename).
Orange's outgoing smtp server(s) have been blacklisted by SpamCop. Only Orange can get them unlisted. Any email coming from Orange's outgoing smtp server risks being rejected by any receiving smtp server that is configured to do so for IP addresses listed by SpamCop.
Joined: 18 Sep 2006Posts: 1Location: Wiltshire, UK
At the risk of adding to the general hubbub of questions, I cannot pass up the opportunity to ask Orange (as does Pipped) what they are doing about the blocking of their servers, which is quite clearly an ongoing problem. I will not be spending my money to tell them via the support lines.
I also notice with interest that the incoming spam problem (sex, investment, morgage offers, you name it) is worse on my POP3 Account than it is on my Webmail Account. Why should this be?
Come on Orange, answer the questions. I can always take my business elsewhere.
The question is "who is responsible for the problem"? Is it the email sender, the email receiver or the service provider?
My email has been blocked for two weeks now. My PC is not a spam zombie and has no spyware or viruses - so the sender is clean. The email receiver may well have signed up to Spamcop - no problem there. The service provider who passes on the emails via a server that's sending out spam and thus being blocked, has a responsibility to ensure the servers are "clean".
Last Friday, after many emails and phonecalls, Orange finally admitted to me that they have a problem. Unfortunately they didn't offer a solution! Thank goodness I can take my business elsewhere.
Joined: 17 Sep 2006Posts: 8Location: Mumbai, India
[quote="Pipped"]inditechguru, you do not appear to have fully understood the problem, (though I applaud the aspirational choice of screename).
Orange's outgoing smtp server(s) have been blacklisted by SpamCop. Only Orange can get them unlisted. Any email coming from Orange's outgoing smtp server risks being rejected by any receiving smtp server that is configured to do so for IP addresses listed by SpamCop.
As per this posting, what you are doing is generalising that the mails coming from the SMTP server are blocked by their POP (Not SMTP as mentioned above) server. (( POP stands for Post Office Protocol and SMTP for Simple Mail Transfer protocol)) The first one receives and the second one sends emails. What you are trying to say is that no mails coming from Orange Servers for all Orange Customer. It's not that ... It's customer specific depends on the reporting done by your recipient...either manually or more commonly their email security software.(NORTON or whatever). Yes, what you can do is send an email to webmail help on the Orange site in relation to your problem on the help section, if you can use some other connection to logon to the internet... If possible some customers are continuously facing this problem, I can try and gather some info and post it here to benefit all. If there is some genuine problem which you are not being able to figure out and is unresolved via the helpline, I can also try and help with those on this forum. this is on an unofficial capacity
Joined: 17 Sep 2006Posts: 8Location: Mumbai, India
[quote="Pipped"]inditechguru, you do not appear to have fully understood the problem, (though I applaud the aspirational choice of screename).
Orange's outgoing smtp server(s) have been blacklisted by SpamCop. Only Orange can get them unlisted. Any email coming from Orange's outgoing smtp server risks being rejected by any receiving smtp server that is configured to do so for IP addresses listed by SpamCop.
As per this posting, what you are doing is generalising that the mails coming from the SMTP server are blocked by their POP (Not SMTP as mentioned above) server. (( POP stands for Post Office Protocol and SMTP for Simple Mail Transfer protocol)) The first one receives and the second one sends emails. What you are trying to say is that no mails coming from Orange Servers for all Orange Customer. It's not that ... It's customer specific depends on the reporting done by your recipient...either manually or more commonly their email security software.(NORTON or whatever). Yes, what you can do is send an email to webmail help on the Orange site in relation to your problem on the help section, if you can use some other connection to logon to the internet... If possible some customers are continuously facing this problem, I can try and gather some info and post it here to benefit all. If there is some genuine problem which you are not being able to figure out and is unresolved via the helpline, I can also try and help with those on this forum. this is on an unofficial capacity
indietechguru, email coming out of the Orange network is sent from Orange's SMTP servers to other SMTP servers before it reaches the intended recipient's mail store.
The problem that people are experiencing is that mail they send out of Orange has been bouncing back because the remote SMTP server has refused to accept it, due to Orange's SMTP server having been blacklisted. The mail never even reaches the intended recipient's mail store for retrieval with whatever protocol or client software.
You are correct though, it is quite possible that client-side spam filtering can also read through the received headers of delivered mail, determine that the mail has passed through Orange's SMTP server, look up the IP address on a selection of RBL servers and increase the spam-rating accordingly and "block" the message. That was not what I was referring to though.
We appreciate you contributing to this forum in your own time. Its a shame Orange can't provide such a high standard of free customer service during work time!
I've been having this problem with my mails to my friend on NTL being bounced back on and off since last Christmas, however since it happened again recently, I lost patience and complained to Orange, asking them when they were going to sort this problem out.
The reply I got directed me to the page on the Orange Help http://help.orange.co.uk/sessi...nId=kb6265 which explains why this happens, and basically blames their customers for the fact that it happens.
So far, so typical. However, a couple of days ago I started getting a load of bounceback mails spoofed on my email address. I try my absolute best to maintain a clean system, I have Spyware Doctor, Avast anti Virus, Adaware, firewalls, etc, and have NEVER had this problem before. It seems very suspicious to me that it has started happening a couple of days after I'd complained to Orange about their poor spam handling.
Can anyone advise me what to do about putting a stop to it? I don't want to be blamed for sending out spam, even inadvertently.
Joined: 17 Sep 2006Posts: 8Location: Mumbai, India
Hi Ritzy,
I'm in an awful hurry right now, but let me just point out an article and see if that helps you. It deals with **** and Spam and how to report it as well as handle it. Do let me know if this Help Link on Orange helps you...
[quote="Ritzy"]I've been having this problem with my mails to my friend on NTL being bounced back on and off since last Christmas, however since it happened again recently, I lost patience and complained to Orange, asking them when they were going to sort this problem out.
Can anyone advise me what to do about putting a stop to it? I don't want to be blamed for sending out spam, even inadvertently.[/quote]
Joined: 17 Sep 2006Posts: 8Location: Mumbai, India
Hi Ritzy,
There seems to be a solution that is working for a lot of people, but mostly for recent problems.... However you could try it.. It's simple so it seems odd, but worth a try. Reboot the Computer and the livebox....For the livebox, unplug the power from below the livebox for about 30 seconds. The fact that a different IP is provided to the Livebox, seems to be resolving the issue for a number of newer customers... and let me know how it goes. It may also be helpful if you can recreate your profile on Outlook Express after deleting the same existing one
Thanks very much for the suggetions. I have rebooted the Livebox, and so far, touch wood, I've not had any more of the bounced mails. But it's early days, and if I do get any more, I'll hard boot all the machines on the network simultaneously and try your suggestion of recreating my mail profile.
In fact I think I'll do that anyway, as my inbox is a bucket of spam these days, and short of getting a new ISP I'm not sure what else I can do about it. I don't know why I keep getting all this spam, I'm very careful about who I give my addy out to over the net, and kept my fsworld inbox relatively spam free until recently.
There seems to be a solution that is working for a lot of people, but mostly for recent problems.... However you could try it.. It's simple so it seems odd, but worth a try. Reboot the Computer and the livebox....For the livebox, unplug the power from below the livebox for about 30 seconds. The fact that a different IP is provided to the Livebox, seems to be resolving the issue for a number of newer customers... and let me know how it goes. It may also be helpful if you can recreate your profile on Outlook Express after deleting the same existing one
Hi all, the suggestion above is only a temporary one and the spam will re-appear, why? as you read further you will discover that Orange are having to admit publicly what has been known by us all Orange SERVERS!!
THE SOLUTION IS DOWN TO Orange SORTING OUT THEIR SERVERS AND NOT, AS THEY ALWAYS DO, BLAME CUSTOMERS AND EVERYONE ELSE FOR ORANGES PROBLEMS
WHY DOES ONLY Orange HAVE SUCH MASSIVE PROBLEMS WITH THIS ?
This is a quote from Orange and and one of my posts off another forum:-
"We are currently in discussion with Spamcopdotnet to remove the IP address from their blocklist, as we believe the reason it is there is due to the way our servers are configured. "
No surprise there then!
No Orange it's simply due to allowing your servers to pass massive amounts of spam. Spam that other ISP's, companies and individuals are sick of.
What if Spamcop, and others refuse to take Orange off the list? now that would be fun
Who configured them? ORANGE!
Who allowed the spam problem to increase, though they knew of the problem up to 2 years ago? ORANGE
How come other ISP's can configure their servers correctly, yet Orange can not?
Hi all - I'm going mad about Orange's failure to deal with their spamcop listing. If Orange would allow us to use an alternative SMTP server then that would be OK - but they don't. As such we are forced to use their mail service for which we pay. The fact that it doesn't deliver due to their blacklisting AND the fact that they know about this but have done nothing is surely evidence that their service is not fit for purpose. As such, and as paying consumers, we should really have a claim against them. Even better, if hundreds of us raise this in some form of class action then perhaps the Orange suits will do something about it.
Well, I spoke too soon when I said that disconnecting my Livebox power supply had solved my problem, I'm still getting the bouncebacks. I haven't tried deleting my email profiles, as I have Three different family profiles on Three different computers, so it's not a small task and I have to find the time to do it.
I have tried changing my password, but on the Wanadoo 'Help' (I use the term loosely) site, when you click the link that says 'change your password here', it takes you to the account log-in page but try as I might I can't find the means to change my password once I've logged in. Does anyone know where to find it?
I hate all the spam, but on the other hand, I don't want mail from my friends ineptly filtered out by some third party who can't differentiate between genuine mail and unsolicited rubbish.
I've had loads of problems since Wanadoo switche d to Orange. I'm also getting mailed blocked and having to resend from my hotmail account
Also getting loads of undeliverable mail emails
Joined: 17 Sep 2006Posts: 8Location: Mumbai, India
From my personal off-time research, I think the best option would be to forward a copy of any of your blocked emails exactly after removing the body to abuse@orange.co.uk . Remember to leave all other information intact...try and copy paste all details. I can also suggest this link to try and understand the problem or possible problem... See if that helps..
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