Site AdminJoined: 07 Apr 2006Posts: 784Location: United Kingdom
Please note that if your broadband is supplied by Orange as a free addition to your mobile phone package, your broadband is not covered by the ISPA!
In a statement, Orange told The Register: "Orange provides its converged customers with access to a free and independent alternative dispute resolution service via CISAS, an Ofcom approved service.."
CISAS is an independent dispute arbitrator for communications firms. Its procedures allow 12 weeks from the date the complaint was made before it will get involved.
Orange says its procedures allow the operator Three months to deal with complaints internally before they are eligible for independent consideration, the maximum allowed by CISAS.
In summary, if you are on a free broadband package with Orange and you are not happy, you will have to wait at least 12 weeks (that's 3 months) until you are able to get an independent arbitrator to even consider looking into your dispute!
We would love to hear your comments...
Last edited by admin on Sat May 05, 2007 9:07 am; edited 1 time in total
Absolutely disgusting! This is typical of Oranges ethos of trying to have their cake and eat it, this behaviour is totally justifying Orange being the worst ISP.
By using the clause of 'free broadband', not only does this mean many users are unlikely to get a problem promptly sorted (as if they sorted out any problems in the first place), it also means that without the obligations to ISPA that's 3 months of abysmal service one will have to put up with (as if they gave good service in the first place).
This 'get-out' clause to the ISPA, merely cements the fact that Orange can't/won't provide the service their advertising has implied- they must be losing people by droves for them to pull this s*** out of their hat (and quite rightly so)
Also from The Registers page:
Quote:
We contacted Virgin Media, who said all its broadband customers are covered by the ISPA code of practice, regardless of what other services they take. Sky, which provides "free" broadband to its TV customers on a similar basis to Orange's mobile subscribers, said all its broadband customers are protected by the ISPA code of practice. According to the ISPA member list, TalkTalk, another large provider of "free" broadband does not belong to the association.
It seems other ISP's have enough faith in their services not to worry about being under the ISPA umbrella, and lo and behold, look at the other terrible ISP who isn't with ISPA. Birds of a feather and all that.....
I'll ask this question again, who can give me redeeming quality of Orange? (Not including an Effective Advertising campaign).
Does this also apply if the mobile phone contract you've signed up to, that is advertised as having the optional 8meg broadband, cannot actually provide you with an 8meg broadband?
I used to have a dial up account with Wannadoo, who then became Freeserve, who then were acquired by Orange. I paid £15 per month for this Internet connection.
At the time I also happened to have a mobile phone account with Orange, which I also paid £15 per month for.
When Orange took over from Freeserve, they increased the cost of my mobile phone package to £30 pcm.
Which I did not mind, as I was already paying £30 for both my internet and mobile phone package.
However this Broadband is not FREE.
Orange state they offer a free broadband package. It has never been free. If you are paying for your internet costs as part of a package, it is not FREE.
A definition of FREE would be if you had no accounts with Orange, and yet were able to use their broadband for FREE. Which of course you cannot.
[*1967 Misrepresentation Act.]
Over the years, my mobile phone package has gradually increased in cost. [The service from Orange has been consistently abysmal]
However now, Orange are stating that as of October 2012, they are ceasing their FREE broadband.
UNLESS!
I agree to change my landline telephone account with BT, over to Orange, and pay Orange more monthly landline rental for the privilege!
Blatant Blackmail.
The office of fair trading, trading standards, the financial ombundsman, ofcom, should be informed of your despicable, illegal business practices.
Unless Orange as a company are held to account in a court of law, they will consistently flaunt the law, and attempt to fleece the customer.
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