I'll bet BT didn't mention their End User Speed Control that they provide to ISPs to regulate individual connections at certain times of the day/night.
Nothing seems to have changed despite a dozen emails too and from Oorange, so I decide to call India again as they failed to call me last week, this time I spoke to a chap I could understand, but not a mention to my logged problems, it was like I was starting again, he said he wanted to do a line test, fair enough, but I had to hang up the B.T line and he would call my mobile, now every time Oorange do a line test they say do not hang up, (when I did, got fed up waiting) I got told off! anyhow first thing he said after I told him my speed was that it sounded like a server issue, well could be, but then added that if a lot of Oorange customers use BB in the evening it will slow down, err, just how many Oorange users live near my exchange, more users = bigger server I would have thought?
Well no fault found so his software will not escalate the problem, but he has passed a note to his supervisor, I shall sleep sound tonight with this in mind.
Time for another daily email.
At last, an email saying that my problem has been passed to the engineers, pleased that I have been informed of whats going on. but then they go on about file sharing and downloading stuff and its going to slow everything down, well its not me downloading anything apart from a few emails, so we shall see what happens next, lets see if I get a progress call as promissed?
Here is an extract from the last email I recieved,
".....Some of our broadband customers use file sharing software and download
large files like music and videos. This uses up lots of network capacity
leaving less available for other users. If you're doing this at peak
times, it could mean that the speed of your broadband service will be
affected.
If you aren't using your broadband connection to download large files in
peak hours, then this could be down to congestion in your local
exchange. The more people logged onto the broadband will affect the
speed of your connection.
I can see from your account that our Technical Support Department have
raised this matter with our Engineers for further investigation. If any
network faults are detected, they'll contact you direct to advise of
these.
I hope this has now clarified this matter for you, but if you've any
further queries then please don't hesitate to get in contact with us
again."
Well, its seems that no network faults have been found as I have not been contacted!
Now if its down to network capacity then why has this issure not been recified, not just at my level? I wish I knew others in our town that use Oorange BB so I could exchange speed test results?
I've been suffering the same problem over the last year with evening speeds getting slower and slower from 2 Mbps to below 0.5 Mbps. I got a patronising email from CS to the effect "have you switched your equipment on" etc. I've been an Orange customer since the Freeserve days and pay a premium for being on unlimited downloads and being on an outdated exchange (no ADSL+, BT Infinity etc) i.e. £25/Mth. So I got my MAC code 2 weeks back and I'm now with BT Total Broadband and guess what; the evening speed is almost as good as during the day so it was worth the change and you can get 40GB download for £18. The changeover was seamless. Go for it!
Been a while since my last post, last week I sent another email requesting the progress report I was promised, still nothing, I also asked the for the date when my problem was escalated to the fault team, (1 month ago) also to give me contact details of who I should complain too........Well some things now moving on, yesterday my Ping and jitter were brill and I got 6.20mbs even at peak time, will check again tonight, some thing is still not right, web pages are still not as snappy as they should be but its a start.
What I want to know is why it took a month for someone to visit the exchange?
What have I learnt? Oorange care is poor, they have no worries about users migrating, its easier to issue a MAC than fix the fault and the India set up is pointless even if it were free call.
To those who are having problems, dont give up, hassle them every day, dont give up.
This has been 0range business strategy for quite a long time now so they have proved that it doesn't do too much harm as they are still able to add new customers.
My advice if you're getting contention ratio problems in the evening then do give up and move as Orange obviously have a deal with BT wholesale to use a very narrow pipe. My BT Broadband is now much better in the evenings although obviously the daytime download rate is the same as for Orange. I have an Orange neighbour on the same exchange who suffers the same problem and is moving to BT next week. If Orange don't do a better deal with BTW then they won't have any customers on my exchange; perhaps as you say they don't mind. Interestingly the latency with BT at any time is worse than with Orange which is a surprise. Only a year until Infinity arrives and I can move on from 2 Mbps!
Its me again!
About 3 weeks ago I set up my new fast PC running Windows 7, it found the Livebox first time and it was ok running IE8, home page and email were superfast as were web browsing, I did a windows update to IE9 and again everything was superfast and a joy to use but a couple of days ago it just slowed down to a crawl, the Homepage took for ever to load adding little bits at a time, Email is so slow, webpages are sluggish, I deleted IE9, no change, downloaded IE8 for Oorange and still its rubbish, did a line test early this morning, DSL connection rate 7616kbps, IP Profile 6500kbps, Up stream 448kbps, and it was getting down stream 2300kbps down from my usual off peak of around 6300kbps (ish!).
Even at 2300kbps the pages should be refreshing fast, any ideas?
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