OK - after absolutely no help from Orange - I've cured mine & talk is working again.
Got home from work today and, unannounced they'd sent me a new one of the little cables that plugs into the Livebox and the VOIP phone. Of course, it didn't make a blind bit of difference because the fault occurred before it even got there (VOIP light on livebox off - ergo - nothing for the phone to connect to).
Anyhow, it gave me an idea which I thought had little chance of working, but it has.
Since I got two with the Livebox, and two previously with the Speedtouch I have a total of four filters. So I tried one of the others. Power off and on - lo and behold - telephone light is on. Plugged the phone back into it, called my landline from the VOIP - phone rang. Tried the other way around - working.
So for everyone with this problem, I suggest trying a different filter.
<Edit> I phoned Orange Tech support - got through to a lovely sounding lady (OK - I'm single at the moment - and all women sound lovely) - in UK tech support - she has promised to escalate this basic check to ensure that it is always suggested (as 2nd action after power cycle livebox)
Had a surprise phone call from D** T******* at Orange today - exactly a week after I last spoke. I was asked if my new LiveBox had arrived yet (which it hasn't), he will phone back in a couple of days.
Also, I was asked for my IP address which I thought sounded promising. Is Orange manually trying to send a configuration file for the Talk service which is meant to arrive within the 24hrs at the start?
As a point to note from what I have read in the last few posts, some people have had the Talk light on in the past and it is now no longer working. Mine has never been on! For these people who have got the light - do you have a phone number allocated in the configuration pages of the LiveBox or does it revert to no allocated number?
Mine was showing no number allocated in the configuration page (and in fact showed VOiP was disabled), though it was all up and running on the "Your Account" pages on Orange.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
They are now going to replace Livebox - should be here Wednesday.
Also going to sort out billing issues. They can see I changed to Broadband Plus on 13/03/06 it's just that the billing side did not change and was starting to charge me another £4 per month.
Please note that I have always had a solid red light on the Livebox for the phone and number allocated, yet the phone was dead. Before they will change a Livebox you have to:
> -had a replacement phone adaptor
> -factory reset livebox at least 3 times
> -tried with at least 2 or 3 different handsets
> -had the talk service account closed and reopened
Orange send out Lieboxes using NetLynk who, in turn, use Parcelforce.
If you get the reference number from CS you can possibly follow the progress on the Royal Mail website..
I was told I'd be sent a Livebox on the 14th July. When it arrived on the 24th the delivery label showed that it was despatched from Net Lynk on the 21st. Don't expect it tomorrow....
Last edited by Pipped on Mon Sep 11, 2006 6:47 pm; edited 1 time in total
ok to fix talk problems, I had a major problem and Orange have admitted its a problem at their end.
log into you live box (configure the live box from desktop)
password and username = admin
check what i.p. address the box connects to,
if it starts with 6x.xx.xx.xxx then it is connecting to the internet only server and not the internet/talk.
you should have something like
Livebox Name : WANADOO-5450
ADSL status Connected 84.70.11.188
so log on to configuration pages using admin for both pw and un
click on my services then internet
at the bottom of the screen click on disconnect, after the page re-appears click on connect, keep doing this until the livebox connects to an ip address starting with 8x.xx.xx.xxx
I spoke to Orange today and they have just noticed this glitch (they claimed I was only the 4th person with this problem Hmmm), but they are working on it.
[I suppose that means they will fix it in about 3 years then hehehehe]
have fun and enjoy your talk service comming back.
Joined: 12 Jun 2006Posts: 907Location: Weston-super-Mare, UK
You will not believe me if I tell you.
Waited 48hrs but not activated. So I emailed CS and within 20 mins it was all working.
So the problem was that the Livebox was faulty. Also please note that serial no. of new box is 15 characters.
To be fair to Orange they sorted it out within the month. They tested all possibilities before replacing the box - which is what I would have expected. Also I never did ring CS I did it all by email.
On the email the same names were cropping up at CS - Craig, Andy, Gregory and Scott - Thank you to them.
Is Orange any good? - I've been with them for years and it has always been very reliable. I also set up Broadband for a living and I know that a lot of people out there do not even know their user name and password - so it is not always Orange's fault.
Got a new Livebox the other day. Haven't been checking for progress on activation daily recently so got a surprise when I went to the Livebox config pages and found a phone number active!
At least you fellow poor Orange customers have had the chance of getting your talk service. Been waiting a month and they are still trying to connect mine and they have no idea when they will do so - they are a joke I am afraid. One more week then leaving!
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All working fine!
