The reason for your problem is the continuing high Noise Margin is not allowing the DLM to resume a normal IP Profile. The cause of the noise must be corrected first.
I phoned Orange tech support ready to supply them with all my BT line stats at hand. Then wait for it. After 30 mins or so of painful music I was speaking to some faint voiced gentleman. Great, I thought now let me inform him of my details and get this ball rolling. He said what is my number..blah blah blah...I provided him with all my preliminary details and then......BANG..."I DO NOT HAVE YOUR DETAILS ON FILE"!!! WTF. I asked him to recheck. I even provided him with my invoice billing numbers/account numbers/you name it I gave it to him..then check this out...(remember this is tech support, ppl who should be able to see more info then general support) he said I have someone with those details but the person I have on file is not you...WTF. Now, I am shining my double barrel at this stage. After a long talk with him, he said, please call the same number as ask to speak to customer services..I thought hold it...why? Then he said, they have a different system to us, and they should be able to see you on file, one they do, please ask them to redirect the call to us, then we can check and resolve the issue from then. I understood that crappy reasoning...so proceeded (my phone bill will rack up after this). I did this, I got through, told the lady on the other end the story so far. She was very helpful and supportive. She did try to get me to do all the "Did you put it in to the master socket" routine, but I managed to swerve round all that fog. Anyway, she had difficulty in finding me too. WTF, then she searched me with different criteria, till BINGO, I am in the system. OK, I can wipe the sweat of my forehead. She transferred me to tech support when I had to reexplain all this shenanigans again. Finally, I convinced the person on the other end to increase my IP Profile, she said she cannot do it directly only Tech 3 can, but she will create a ticket for this to be done. I had to reconfirm, she said the ticket is for Tech 3 to raise my IP profile to the max, which should be about 3mb, and I should receive a txt message within 24-48 hrs when this is done. Then call again, for them to check the status.
Sorry for all this banter, but I think all the Orange users out there should know what they are possibly in for, if they encounter what I have faced.
Still this is not resolved. I will keep you guys posted on what happens.
Finally, I convinced the person on the other end to increase my IP Profile, she said she cannot do it directly only Tech 3 can, but she will create a ticket for this to be done.
Only B.T. can change your profile, as I indicated previously, when it has stuck otherwise it is an automatic process.
It seems that "orange" believe your connection is their ADSL2+ LLU system, on which they are able to change profiles......I think confusion reigns in Orange tech support.
I'm eager to read the next instalment of this saga
Story so far. It has been over 48 hrs and no phone call from Orange. I called them and explained the issue and they will send an engineer out to my place this Monday.
You was right that this could only be resolved from the exchange point.
BT engineers arrived on time at my door . They diagnosed my internal line. Saw the low line speed or less than 1mb, then inspected the street junction box. They had noticed some marginal noise on my line, and decided to swap my line with a different line with less noise.
They said there was no fault showing from the box to the the exchange, and all they could do was put me on a better line with less noise.
We tested the new line and I was getting around 2.7mb. The BT engineer stated that they had reset the IP Profile, and I need to give it up to 72 hours for this to stabilize. That was the best that can be done, if I was not happy with the outcome, then let my isp know and take further action from there.
I will see, how my new line pans out and let all you Orange users know if my resolution is over or just begun (contract termination).
Audios for now, and once again thanks for listening and replying.
ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 55.0 db 31.5 db
Noise Margin 7.4 db 19.0 db
What can I say, but its as good as when I joined.
As long as it remains like this, I am happy.
Thanks for reading and replying earlier with your help in resolving my issue.
My advice to all Orange users experiencing similar issues, please persevere and ensure you prove and to tech line 3, as they are the guys who can make or break your line. I hope you all succeed in your line resolvment.
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. They diagnosed my internal line. Saw the low line speed or less than 1mb, then inspected the street junction box. They had noticed some marginal noise on my line, and decided to swap my line with a different line with less noise.
