I'm looking for a bit of help. My gf was on a free package with Ornage for her broadband and getting 2 meg download speeds consistently at any time of day or night. I did a line check with BT and other providers who said the line was capable of 15meg as we are only 0.5km away from the exchange. So we made the switch with Orange last wednesday. On Friday morning it became active and and we could download from newsgroups at a steady 8meg but since then the speeds have been atrocious and to be honest we'd be better of with dial up. What I need to know is... is there a training period for the line to settle? If there is no improvement how easy is it to cancel? And if we do cancel can anyone suggest a better provider?
Hmmm. I think they've sent us out a dodgy router. Connection completely went on it and it was taking ages to open up the GUI. Hooked up the old livebox and connected straight away and can download at 4 meg.. looks like we'll need to get in touch with Orange.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
Obviously it looks like a router issue but remember that it can take some while for 0range to settle down and give your max speed. In my case it was 4-5 weeks , for others it's been very much longer.
Here you go, since attaching the livebox we've had a steady 4meg download. Not great but at least we can surf the web. Orange are sending out a new router.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
If those are your stats above then it would suggest you're NOT on an upto 20meg connection but rather on an upto 8meg connection using BT's IPStream not 0range's LLU service. This type of service is particularly susceptible to peak time congestion.
You may have been miss sold by 0range in which case you can get out.
I'm now in a dispute with Orange.. Told them I had been mis sold, which I have or in other words i was flim flammed by their adviser, and they keep asking me to do speed tests. Told them no amount of speed tests would fix the fact that their equipment isnt on my exchange to supply up to 20 meg and i wont do them... have now got someone from the CEO's office on the case. Speaking to the customer service advisers is like speaking to a robot who is stuck on a loop...
I AM A ROBOT... PLEASE SUPPLY SPEED TEST RESULTS!! CANNOT CANCEL CONTRACT!!
umm sorry, but the issue isn't about speed its about the fact I've been mis soild a product.
I AM A ROBOT... PLEASE SUPPLY SPEED TEST RESULTS!! CANNOT CANCEL CONTRACT!!
No, I will not.. its not about speed.!
I AM A ROBOT... PLEASE SUPPLY SPEED TEST RESULTS!! AND PLEASE LEAVE YOU'RE MODEM ON!!
ETC ETC ETC!!!
I feel as if I'm going to be exterminated at some point lol
Seriously, though, their customer service is a freakin joke....never again will Orange be pocketing my cash.
yes i am havin the same situation on a 8mb speed through BT's ipstream but paying for a upto 20mb llu connection,i have also noticed if you choose a different package there all upto 8mb speed now,so i've contacted them about it and waiting to here from them about it.
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