Joined: 16 Nov 2010Posts: 7Location: Aberdeen, Scotland
I have been with Orange for a while now and recently my wifi connection keeps dropping out every so often. I have tried changing the router, changing the wifi channel. I have had two new Liveboxes and the problem still exists. I am certain it is not a problem with my Laptop as I have an iphone and the wifi connection cuts out on that as well. If I have a wired connection everything is fine and the connection remains stable. When it does happen and I use Windows Network Diagnostics it says that the signal is weak. I have also tried resetting the network adapter but this has made no difference. I am fed up phoning Orange as they make you do the basic things like restoring to factory settings etc that I have done heaps of times.
Joined: 16 Nov 2010Posts: 7Location: Aberdeen, Scotland
i have downloaded this application as i live in a block of flats most channels are being used? There is however a few that are not like channel 2,5,8. Will it improve if i change to one of these Three. When i checked my current channel 1 is used by 4 other devices in the area is this why my connection keeps dropping out?
Joined: 16 Nov 2010Posts: 7Location: Aberdeen, Scotland
Borednow wrote:
So that tells you that it's probably a noisy line.
Is there frantic up and down movement prior to disconn. or is it running level and then suddenly drops ?
Does the graph dip by 2 or 3dB before disconn. ?
Does anything happen at the same time eg the phone rings or you dial out or the central heating switches on etc etc
it runs level at 11dB and then suddenly drops to 0db. Nothing happens at the same time (phone does not ring, did not dial out or switch on central heating)
Joined: 16 Nov 2010Posts: 7Location: Aberdeen, Scotland
Borednow wrote:
Is that the same on up and down SNRM ?
Are they both flat-lining then a sudden drop to 0dB ?
I am using RouterStats - Lite so the two graphs are noise margin and connection speed. The noise margin stays consistently at 11.5db and then suddenly drops to 0db
Apologies, I use the full-blown Routerstats and forgot the Lite version doesn't show both SNRMs.
Well from the info you posted it looks more like an exchange or server problem. With line/connection problems SNRM more often than not will fluctuate indicating interference.
But when everything is running at normal levels then suddenly drops usually means a sudden disconnection within the network.
Joined: 16 Nov 2010Posts: 7Location: Aberdeen, Scotland
Borednow wrote:
Apologies, I use the full-blown Routerstats and forgot the Lite version doesn't show both SNRMs.
Well from the info you posted it looks more like an exchange or server problem. With line/connection problems SNRM more often than not will fluctuate indicating interference.
But when everything is running at normal levels then suddenly drops usually means a sudden disconnection within the network.
[quote="
ok so it seems to be a problem with <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> then?[/quote]
May be relevant that the Livebox v1 log (which Routerstat uses) only shows the SNRM on connection and not subsequent variations, so the only change you see is a line drop (0) and on reconnection.
The rule of thumb from the Livebox diagnostics (if v1 the A4 size) looks like if the @ light is just flashing fast = line/exchange problem (e.g. cable fault or where there is no connection with the exchange equipment) or a slow flashing @ it has connected to the exchange but there is a problem with Orange equipment. For instance the usual periodic problems on my ADSL line (a need to reset the DSLAM in the exchange) shows up by the Livebox recycling through the fast then slow flashing @, (sometimes connecting or not) then immediately or after a short period starting through the process again. A continuous slow flashing @ alone means the Livebox can't authenticate with the Orange server which could be a problem beyond the exchange (and also if the Livebox is factory reset without the correct authentication details being reinserted).
Of course if the @ remains continuously lit then the Livebox is connected to the internet; and I'd assume the loss of wi-fi connectivity is related to local interference within your own or neighbouring premises i.e. some other electrical equipment (see Kitz for guidance) and its trial and error to sort out what it is (if not a competing signal which you seem to have eliminated or a fault with the computer hardware if intermittent, perhaps try a borrowed alternative to check or use a USB wifi dongle?).
I'm convinced Orange equipment is in the jurassic park of the internet; quite an entertainment in itself (though my 4 year old Livebox is still as strong as the dinosaurs!). This was well-demonstrated when I rebooted the Livebox during an authentication fault, and then couldn't connect to the exchange as I think the DSLAM couldn't stand the confusion; and could only be reset manually at the exchange! So I've learned to leave subsequent server faults alone until they clear themselves usually several hours later!
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