I ordered a payg phone online and they block my account and ask me to send proof as a statement i went to Orange shop and woman who work there Fax my statment to Orange fraund department. I never get my phone that i ordered, when i ring them they told me refund is in progress..
I got another payg phone with Orange and its been barred and account suspended since Monday 1/11/10 i ring to Orange every day to get it unblocked and always get answer it will be sorted in 24h or someone ring u back (How they ring me back if phone is barred and sim is blocked?) and nobody sort that out... Orange CS operators lie to me, drop the line when i ask to speak with supervisor. What to do now? Now is 6/11/10 and phone is still blocked i call them today got answer call back on Monday..
Finally they unblock my phone but they told me that they refunded my money on 1/11/10 but today is 13/11/10 and i cant see any refund on my account.. Im thinking to go to police cos they ripped me off on 99quid!! Half a month since i ordered a phone and now got no phone and no money! Slogan for Orange WELLCOME NEW CUSTOMERS WE GLAD TO RIP U OFF! Newer again ill buy anything from Orange!!
P.S i had broadband with them b4 and it was total rubbish waste of money and free mins from my mobile for their time wasting customer service.!
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