Been a Tesco broadband customer for 5 years with their 512k connection and saw the Orange broadband deal and it seemed like a good idea....so decided to go ahead with it.
I'm absolutely disgusted with the service, starting with the cap during peak hours. Now thats fair enough, I understand that there should be a limit during this time and you are well informed of this before making a purchase decision but what Orange neglect to tell you is that they will also throttle your bandwidth during this time, making it impossible to hit the 5GB cap regardless anyway. So forget any kind of online gaming, video streaming and so on.
Next moving on to the actual speed of the broadband is appalling, I am unable to load any kind of web page within 60 seconds. Despite being connected at 3mbps the actual download rate is around 17k/sec. Even when I was on Tesco's 512k connection I got a constant 60k/sec download.
Ringing up "tech support they are totally useless and do not have a clue, I work in Network Security myself and deal with ISP issues everyday but they still believe the issue is with the line. Despite the only thing changing in my scenario is the ISP but still will not listen (or understand english) to what you are telling them.
I am hoping there is a 30 day happiness guarantee where you may leave if you are not satisfied, or I shall simply cancel the direct debit. They are not providing the service which they are paid for.
Joined: 13 Nov 2009Posts: 408Location: South East Essex
Firstly there's a considerable "training" period on the 20meg LLU service which can take weeks to establish decent speeds.
Secondly, don't take too much notice of the "cap" as I don't believe on this service that it's likely to be applied too frequently. This cap relates primarily to the other products & has never been revised for this relatively new service.
Finally, lets see your router stats as this will be very informative.
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