I operate a small professional practice from home, so do they expect that I should take a holiday until "the middle to end of next week" (noting also "it is hoped".....)
A pathetic excuse for a business...I'm away to another real ISP and mobile supplier, rather than this circus.
5.1 You acknowledge and agree that the Service(s) are intended for residential use only and not for business purposes. We reserve the right to suspend or cancel any or all of the Service(s) if we reasonably believe they are being used for business purposes by you or anyone you permit to use the Service(s).
If you are sending such important emails then why are you using a non-business affiliated email service? Just curious
Joined: 17 Jun 2007Posts: 3Location: Stockport (Cheshire)
For at least 3 weeks I have been emailing people with @ntlworld accounts.
The emails appear to have been sent (as I never receive any message from the server to the contrary). It does not come as a surprise to me that the emails have never been delivered. Out of frustration I have contacted Orange support; reply below:
Hello
Thank you for your email.
Thanks for getting back to us with the information we asked for so quickly. I have sent this information off to our FSD team who specialise in webmail issues and they are looking to a resolution of your issue.
You will be notified when a resolution is found.
If you have any further queries then please do not hesitate to get in contact with us again.
Kind Regards
Louis
Guess what, I received this email a week ago, as yet I have not had a reply from the FSD team and my emails to NTL accounts are still not arriving!
I have been a long standing (or is it suffering!) subscriber since the Freeserve days.
If I'm emailing people with NTL accounts, I now have to use my Gmail account to ensure that the message is delivered. If this is the case, why should I still subscribe to Orange?
I'm glad I've found this forum I wish to God I found it months ago.
I too am losing a lot of mail, no idea how many as if they don't arrive how do I know?
I've written to Orange on 2 occasions in the past and never had a response so tried again today and did get a response! Well, it said we are looking into it.
I have had this problem for about 4 months now and I have spent hours and hours trying to find a solution, things like were they being lost in my Windows Live account or Gmail accounts, where I have linked them to my Orange address so I get them wherever I am.
I only get to see things like forum messages by going to the forums I'm registered with and that is all wasted time
An example. I just signed up for this forum 15 minutes ago. I was told a mail was sent to me. I just found it in the Orange web mail junk folder. They class their own mail as junk!
I sometimes find the odd mail in junk but no matter how many times I reclassify it as 'good' it still goes into junk next time.
Thats not so bad because I can find them (sometimes). Its the ones I don't know about are what hacks me off. Luckily I don't run a business.
I feel just a teensy bit better after the rant and the knowledge that I'm not alone.
...An example. I just signed up for this forum 15 minutes ago. I was told a mail was sent to me. I just found it in the <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> web mail junk folder. They class their own mail as junk!...
Hi Bertie,
I may be wrong, but I think this forum (and the website) is run independently of Orange, so the junk e-mail you speak of probably can't be classed as Orange's "own mail". That being said, you have my empathy about what you're going through.
Got this e-mail tonight from an Orange representative (Sunday 4th. July) - see what you think - and let's all live in hopes for next Wednesday at the latest! I've edited out the gentleman's name, to be fair to him:-
"Thank you for your email.
I'm sorry to learn about you've had problems sending email recently
using your Orange based email account.
I can advise you that Orange is currently aware of this issue affecting
some customers, whereby some ISPs have blocked emails sent from Orange
servers as Spam.
At this time there is no solid timescale that I can provide for full
resolution, however, I can confirm that one server fix that should have
resolved the issue for most users was deployed on Thursday morning and
is being closely monitored.
A second fix that should fully resolve the issue for all is due to be
deployed on Monday morning. Further to this, it is hoped that the
service will be fully working for all customers by Wednesday next week.
I'd like to take this opportunity to thank you for your continued
patience and sincerely apologise for any inconvenience this problem may
have caused you.
If you have any further queries then please do not hesitate to get in
contact with us again.
...An example. I just signed up for this forum 15 minutes ago. I was told a mail was sent to me. I just found it in the <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> web mail junk folder. They class their own mail as junk!...
Hi Bertie,
I may be wrong, but I think this forum (and the website) is run independently of <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>, so the junk e-mail you speak of probably can't be classed as <a href="http://www.maccodes.co.uk" target="MAC">Orange</a>'s "own mail". That being said, you have my empathy about what you're going through.
ATB, Fred.
No you are right of course. I got carried away there! Thanks for pointing it out and apologies to this site..
I almost forgot . Up to about 3 weeks ago what mail I was getting would be duplicated. I might get 2 copies, or 10 and I got 52 copies of one mail!
That got a bit wearing too, deleting that lot.
It looks to me as though Orange are using a very outdated way of sending emails and thus certain companies are blocking them because spam companies send email in a vey similar manner.
On a side note, as far as i am aware, Orange's FSD team is nothing more than an administration team, you are unlikely to ever speak or hear anything from them.
well, lo and behold, after reporting that in fury I had emailed Tom Alexander (chief exec of 'Everything Everywhere' no less) i received an emailed reply from 'the executive office' asking for details etc. I did point out to them that they are running a utility service, no different from other providers (ie gas/elec,) who fix things when they don't work
naturally I have replied, and have also suggested that they may care to read this forum to acquaint themselves with the desperation of their paying customers.
In great anticipation of exciting results ( free broadband for life perhaps?) I await the outcome with bated breath.
Strangely enough, I also got a reply today from a David Forster, Executive Office. Not from the big cheese himself though. Asks me to phone on an 0870 number! They will get another email and not from my Orange Account!!
But the email does seem to be working better at the moment.
Now need to find an Orange Broadband forum, 'cos that has really gone to rats in the last few days. Ho, hum ..........
At this time there is no solid timescale that I can provide for full
resolution, however, I can confirm that one server fix that should have
resolved the issue for most users was deployed on Thursday morning and
is being closely monitored.
A second fix that should fully resolve the issue for all is due to be
deployed on Monday morning. Further to this, it is hoped that the
service will be fully working for all customers by Wednesday next week....
Not only are e-mails to BlueYonder addies not going through from here, but also ones to clara.co.uk addies!
It'd better be fixed by Thursday, Orange, otherwise you're going to get an overland claim from me for lack of service I'm paying for. I've done so successfully before, and I'll do it again, so, if you're watching, be warned! Don't forget the ISPA, either!
Thank you for your email, which has been forwarded to me by my colleague
Jaime Peart.
Please note we are aware of the current email issue you are experiencing.
Please accept our sincere apologies for this and I would like to assure you
that our engineers are working on this issue and it is considered as a high
priority. We are doing everything possible to provide a resolution. We will
provide an update as soon as this becomes available.
Once again, please accept our apology for any inconvenience this matter has
caused you.
Yours sincerely
Lesley Todd
Executive Office
NOTICE AND DISCLAIMER
This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.
We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.
Everything Everywhere Limited
Registered in England and Wales
Company Registered Number: 02382161
Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
Thank you for your email, which has been forwarded to me by my colleague
Jaime Peart.
Please note we are aware of the current email issue you are experiencing.
Please accept our sincere apologies for this and I would like to assure you
that our engineers are working on this issue and it is considered as a high
priority. We are doing everything possible to provide a resolution. We will
provide an update as soon as this becomes available.
Once again, please accept our apology for any inconvenience this matter has
caused you.
Yours sincerely
Lesley Todd
Executive Office
NOTICE AND DISCLAIMER
This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.
We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.
Everything Everywhere Limited
Registered in England and Wales
Company Registered Number: 02382161
Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW
Hi Stevie,
My disappointment is also VAST!
I wonder why they never said in your e-mail what they said in mine, namely: "Further to this, it is hoped that the service will be fully working for all customers by Wednesday next week."
Well, if this is not fixed by the end of Wednesday 6th. July (tomorrow), I recommend that all complainants on this forum about this topic send an overland letter to Orange (send it via Recorded Delivery) and insist on appropriate compensation for lack of paid-for service, detailing how long the receipt of e-mails they've sent to their contacts has ceased to function.
It's a real pain in the backside, wondering if e-mails are getting through or not.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
