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< Problems with other Wanadoo / Orange Connections? ~ Very slow connection on Orange !! Past week - Urgent help pl

kojac89

Posted: Tue Jun 22, 2010 5:22 pm

Joined: 22 Jun 2010 Posts: 4

I should have posted much earlier but kept hoping against hope that Orange would fix this. Since last Tuesday 11pm, I have had extremely slow speeds. As I work form home, this has costs me hundreds of pounds.

Orange tech support have tried resetting and then said there was a problem with line. Every day I ring they say they will 'escalate it' but no changes ! Thye sent a new router but again no difference. Its so slow I can't even open the speed tester so bought a mobile dongle to get online

I am really fed up and have asked for a MAC code and ordered a brand new line from BT.

They initially said there was a mismatch between what my line was supporting

ADSL Top Refresh
ADSL firmware version : A2pBT009c1.d17d
Connection mode : ADSL2+
Type : Fast
Noise margin (dB) : 9.6
Attenuation (dB) : 50.0
Attainable download rate (kbps) : 2176
ADSL status : Connected [0]

Downstream Upstream
Rate (kbps) 2046 577

Internet protocol : pppoa
Encapsulation : VC-Mux
VP : 0
VC : 38
Mode : Permanent [1--1]

Any help appreciated

OrangeProblems

Posted: Tue Jun 22, 2010 5:22 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Borednow

Posted: Tue Jun 22, 2010 5:47 pm

Joined: 13 Aug 2007 Posts: 2049

Orange really should know that ADSL2+ doesn't work well on an attenuation of 50dB especially when they insist on using a Target SNR of 10dB.

That's the basic problem....you are too far away from the exchange to get a decent ADSL2+ connection.

If it was any other ISP they would reduce the connection to ADSL2 or lower but I don't believe Orange will do that.

kojac89

Posted: Tue Jun 22, 2010 5:50 pm

Joined: 22 Jun 2010 Posts: 4

So is the only solution leaving Orange ?

Borednow wrote:

kojac89

Posted: Tue Jun 22, 2010 5:52 pm

Joined: 22 Jun 2010 Posts: 4

Is it better to go to BT broadband or should I move to someone like Zen internet

OrangeProblems

Posted: Tue Jun 22, 2010 5:52 pm

Full information on how to change your broadband provider here. OrangeProblems.co.uk

Response Team

Posted: Thu Jun 24, 2010 3:16 pm

Joined: 15 Sep 2008 Posts: 485

Hi,

If you would like assistance with this issue, please do not hesitate to contact me via customer.services@orange.co.uk, including your landline/broadband account number.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

kojac89

Posted: Thu Jun 24, 2010 3:34 pm

Joined: 22 Jun 2010 Posts: 4

That I am afraid will be a total waste of time. I have rang Orange every day with a response 'It will be fixed in 24 hours'...no success. Orange sucks and I am leaving ! I am migrating and should be with the new provider Zen internet by Thursday

If anyone reads this, please consider leaving Orange. They are bottom of the pit.

Response Team wrote:

Hi,

If you would like assistance with this issue, please do not hesitate to contact me via customer.services@orange.co.uk, including your landline/broadband account number.

So I can pick up your mail quickly, please add 'Jonathan <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

All times are GMT

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