I have encountered the same problem as a lot of you already have - my free (fsmail.net) email account suddenly stopped receiving any emails from certain domains. I found that emails from within the UK appear unaffected, but I was no longer getting anything coming from across the pond.
I tried to contact Orange customer support on several occasions and was
simply ignored for most of them - not even so much as an automated response to say 'Thanks, we got your email and will look into it.' Not a damned thing.
On the fourth attempt, I found a different way to contact customer support through their broadband support link, and eventually got a response back after two days:
My Original Message:
--------------------
Please help.
Around 2 or more weeks ago, my email account suddenly stopped receiving
any emails from a number of American based websites I am subscribed to.
I am no longer receiving newsletters, purchase receipts, product updates
or any other items. Sites within the UK seem unaffected as far as I can
tell.
I have checked my spam filters, and I am not maxed out on my inbox in
any respect.
I have asked 3 times previously for help and no-one has responded.
I'm sorry to learn that you're having issues with your free fsmail.net
account.
As our fsmail.net email accounts are provided as a free service without
requirement for subscription, the only support we provide is in based
within our online help topics found at http://help.orange.co.uk/orang...cId=223469
Due to support for these accounts being limited, we offer no guarantee
of stability, provide any facility to reinstate single accounts in cases
where issues may occur or repair any errors that may become apparent
within their life span. As such can only apologise if this causes any
inconvenience for you
If you have any further queries then please do not hesitate to get in
contact with us again.
Kind Regards
Jason Simpson
Broadband Support
So in a nutshell then, if your problem is not resolved by following the
FAQ that the link points to, you're screwed.
This indicates that if you're not paying them money, then no-one at Orange
is going to get up and go investigate why their email service has stopped
working the way it was supposed to.
I don't know about any of you, but after several years, I had come to rely
on my email account. Had I known when I set it up that it would not have
any customer support, I would probably have gone somewhere else.
Most of you can probably guess how I feel right now.
You come to expect it with free accounts in all honesty....Never get attached is my experience of net life, such is my paranoia of these free services dying, I usually keep at least 3 accounts on seperate providers for backup purposes.
Its sort of a given that if they cock up there is no comeback, they didnt hold you at knifepoint to open the account etc.
As for the issue youve got..........might be their spam filters getting too keen or one of their servers cables connecting directly to the US might have come unplugged. Someone will probably work it out eventually..
You come to expect it with free accounts in all honesty....Never get attached is my experience of net life, such is my paranoia of these free services dying, I usually keep at least 3 accounts on seperate providers for backup purposes.
Its sort of a given that if they cock up there is no comeback, they didnt hold you at knifepoint to open the account etc.
Fair point. However, when you try to report to them that something has gone wrong with their email system, you would hope that someone there would have the wherewithal to go check and at least see if it is a common issue.
Subly wrote:
As for the issue youve got..........might be their spam filters getting too keen or one of their servers cables connecting directly to the US might have come unplugged. Someone will probably work it out eventually..
Maybe, but I have already decided to set up a fresh email account with a company that hopefully takes a bit better care of their clients if stuff goes wrong. I am not interested in staying with a company that abandons their clients because there was no money involved.
To me, that does not instill a sense of trust. If a company offers a service (free or not), it should be fit for the purpose it was intended.
Perhaps I assume too much?
I just found out the hard way that the outgoing emails are affected too. I tried to migrate all my old emails across onto my new service and it won't go. Looks like I have a lot of copy+pasting to do!
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