Thank you Orange for being without my Internet connection for almost one month now.
Thank you Orange for the many pointless calls to your so called customer call and help centre.
Thank you Orange for the countless script replies from your so called technical department.
Thank you Lisa from Orange who promised to make me her
priority but never rang back.
Thank you Orange for the new wireless router you sent me. The DSL light is flashing just the same as the other 3 routers we have tried in the master BT socket .
Thank you (Orange response team Jonathan) you did send me a email with a promised call from your so called specialist technical team in 24 to 48 hours.
Thank you Orange executive office for wasting my time staying at home waiting for those 24- 48 hours, for a call from your specialist technical team which did not happen.
Thank you Orange for the call last Monday from India call centre stating there was a card fault at exchange. And that it would take 10 days plus to perhaps fix it WTF and said you will call back 8/6/10.Just cannot wait for that promised call or perhaps more fantasy island stuff from Orange.
Thank you Orange for showing you have no real customer care or any help on the technical side and you don't give a toss,but quite happy to take my money.
Thank you Orange for the many false hopes of getting my broadband back up and running.
Thank you Orange for still showing when its come to customer care. You are still the number one in giving the worst customer care and worst ISP non service in the UK today.
Thank you Orange if anyone from the Orange company reads this site.Its about time Orange got there act together and sort out there customer problems.Or perhaps the future will not be Orange more likely a Lemon they put a sour taste in your mouth.
I am sorry we have not been able to resolve your connection issue to date. A credit of £20 has been applied to the account to cover the mobile broadband
cost you listed.
So we can be sure all avenues have been checked and the fault is being managed correctly, I have arranged a call back through a specialist technical
team. You should expect to receive the call within the next 24 to 48 hours.
I hope this helps.
Yours sincerely
Jonathan
Orange Response Team
Last edited by padi on Sun Jun 06, 2010 10:54 am; edited 1 time in total
I have not got a Orange phone I have been with this now Orange company since before the Freeserve days though Wanadoo and now Orange pips.I tried a Orange
USB dongle internet but it would not connect at my location.So using a 3 network that works fine, the £20 I suppose will be credited to my broadband account.But after checking my account I cannot see any record of the £20 credit yet perhaps
more fantasy island from Orange.
On 07/06/2010, executive.office@orange-ftgroup.com
<executive.office@orange-ftgroup.com> wrote:
>
> Case Reference: 1705350
> Account Number:
>
> Please respond to executive.office@orange.co.uk
>
> Dear Mr Mason,
>
> Thank you for your email.
>
> Please accept my apologies for the confusion in this matter. I have been
> advised that the team had already taken ownership of your connection issue
> and that they had called and spoken to you. They have advised that a call
> back has been set to follow up this problem.
>
> I am sorry for any inconvenience this has caused.
>
> Yours sincerely
>
>
>
> Jonathan
> Orange Response Team
> **************************************************************************************
>
> Hi Jonathan.
The only way I got a call back was myself ringing the Indian call
centre and after many minutes of the same old script.I asked to speak
to someone higher up the tree,finally I spoke to the floor supervisor
he was quite helpful.And after myself being very insistent he finally
put me though to a call centre back in the UK guy called Faz.But even
he could not tell me 100% if it was a card fault and no idea when my
connection will be back.Its almost a month now with no broadband
connection which is totally unacceptable.I run a few Internet forums
and a instructor with the RSGB amateur radio so need constant Internet
access.At the moment using this 3 network dongle which already has
cost me over £20.I feel Orange as a company has let me down and has
not provided the care or service that I have paid for and my patience
is running out.Being with amateur radio myself have a lot of dealings
with Ofcom,and if my problem is not fixed by Friday of this week then
Ofcom will have my full report.
Yours one very unhappy
Orange customer.
Peter Mason
Just a update just had a call from Indian call centre 10.30am he asked me to reset my router and have I tried router in main BT socket.Its clearly no communication between the different departments of this Orange company.Still the same old scripts after a month he said he will call back Thursday with another update.I don't want a update all I want is my Internet connection back surely that not to much to ask.
Just a update still no broadband connection 6 weeks tomorrow so asked Orange for my MAC code Friday.Well Saturday morning someone from Orange rang and asked me if now that I had asked for my MAC code, do you still want Orange to fix your connection problem.Then was told someone would phone me from BT sometime this week when they will call.Very strange the number was not withheld like normal Orange contact phone calls 01709481900.This morning contacted by Indian call centre who told me exactly the same as the phone call on Saturday.
I had a similar problem that was never resolved, Orange said there was a fault with my line & BT said that my line was ok. In the end I paid for a BT engineer to check my internal phone line & he discovered that I was only receiving a low frequency adsl signal.
In the end I gave up contacting Orange & I tried my old freeserve adsl Speedtouch 330 modem & bingo I got a reliable 2.2meg connection that never dropped once, okay it was 2meg slower than the livebox but after a month I didn't care.
I had a similar problem that was never resolved, Orange said there was a fault with my line & BT said that my line was ok. In the end I paid for a <a href="http://btbb.at/theside?LID=21">BT</a> engineer to check my internal phone line & he discovered that I was only receiving a low frequency adsl signal.
In the end I gave up contacting <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> & I tried my old freeserve adsl Speedtouch 330 modem & bingo I got a reliable 2.2meg connection that never dropped once, okay it was 2meg slower than the livebox but after a month I didn't care.
Well my line was fine untill 4/5/10 very solid 6.500Meg to 6.770Meg always had a very steady connection for many many years..
Last edited by padi on Thu Jun 17, 2010 10:40 am; edited 1 time in total
Well after phone call on Saturday and not going out waiting for the promised call from Orange or BT.Its now Thursday still no call so rang Indian call centre and after a bit of the usual script asked to speak to floor supervisor.And after being put on hold for 13 minutes I finally spoke to him.But like most of the calls they are that quite you just cannot hear or understand them.He said they will ring me tomorrow between 3pm and 6pm, its over now 6 weeks without a Internet connection just cannot believe the sheer incompetence of this Orange company.
Well now almost 9 weeks without any Internet connection although a guy called Faz from Orange have rung me a few times for updates.They have told me they have changed two cards now but still no connection.So have decided to leave Orange and try BT the main reason going to BT is that I have no connection at the moment.I am sure I cannot be any worst off with BT well I hope not.I think in the UK in general ISPs are quite poor when it comes to service and looking after there customers.BT have given me 2 July to activate my broadband connection
Just a update Taz rang from Orange said they would get a specialist engineer .But after 9 weeks decided to leave Orange for BT.Now this morning router has solid DSL light so now back on Internet but afraid to late.Have given my MAC code to BT Orange 9 weeks to fix a connection IMHO is quite shameful.
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