Myself have been a loyal member since before the Freeserve days and have quite a good Internet connection.Mine went down 4/5/10 no DSL connection since then, I rang the Indian call centre a waste of time really.But after he read thought the usual script and after me telling several times I have tried 3 different routers in the main BT socket with the same result DSL light just keeps blinking.Then he said he will test the line,about 5 minutes later he stated a fault on line.Waited two days nothing from Orange so rang again exactly the same script after me telling him what I had done.Like removed all phones tried various new filters and cables and in master socket same result DSL light just keeps flashing.So Orange decide to send me a new router and was contacted by a English Tech support but router had not arrived.So she arranged a call for 1pm this past Thursday.Well sitting by my computer with phone by my side around 1.40pm the phone rang a lady called Lisa.Then we went thought the same script and the she finally agreed there was a line problem.Then she said she will escalate the problem its taken almost 2 weeks for Orange to say there is a problem.And now expect it will another week or longer before they sort it out.I am quite a patient man in general but my patience at the moment is wearing a bit thin.At the moment using a 3 USB dongle to connect to Internet works fine but its £20 I did not want to spend.I tried a Orange and Vodaphone USB dongle but they did not work at my location.At the moment quite angry with the very poor customer service from Orange.
Just a update just had a call 31/5/10 from Orange in India stating there is a card fault in exchange whatever than means ???.And wait for it, will take around 10 days to fix it, he said he will ring back on 8/6/2010 .Just cannot see why its going to take 10 plus days to replaced a card WTF, but this is Orange .So as soon as I get my connection back I will say goodbye to Orange after being a customer since before the Freeserve days and thats a long time might try Sky.
Padi
I think all ex-Orange customers have been where you're at, padi. I wouldn't expect a call to be honest; if you do, I've a feeling the problem will be un-resolved.
If you're on an LLU-exchange, I would urge you to go to 02; they're the best (speaking from personal experience); fantastic customer service and I'm getting approx. 17 meg everyday, no matter what the time.
If you would like to contact me I can check to make sure all is progressing as it should. My address is customer.services@orange.co.uk and please add your landline/account number and best contact number.
So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.
If you would like to contact me I can check to make sure all is progressing as it should. My address is customer.services@orange.co.uk and please add your landline/account number and best contact number.
So I can pick up your mail quickly, please add 'Jonathan <a href="http://www.maccodes.co.uk" target="MAC">Orange</a> Response' in the first line.
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.Just cannot see why its going to take 10 plus days to replaced a card WTF, but this is 
.So as soon as I get my connection back I will say goodbye to 
