I was under 18 when my phone was started, so my granddad was the account holder, with his details being used for the account and billing address. He has now died. Does that mean i could cancel the phone without any repercussions and extra charges? whats the deal?
Our process is to request a copy of the death certificate and a short covering letter, advising you would like the account closing. The address is below-
Collections
Orange
Global House
Senhouse Road
Darlington
Co. Durham
DL1 4YB
If you would like to transfer the account over to you, we would still require the above, but would also require you to contact our Customer Account Transfer team on 0800 0790005.
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